Salem Five Bank

I live in Marblehead , and I do frequent the small branch in town. However, I still do go to the Swampscott office when I am in the area of Vinnin Square. As usual, everyone in there is wonderful, and always professional, and extremely pleasant to speak with. The drive-through part of the bank is great! Highly recommend all Salem Five branches!!!! I just want to say that I have been going to Salem Five for a long time.(45 years), and I will always be a customer at this bank.
Jan 4th, 2024

Some of the older staff are entitled, rude and have poor customer service Do not greet those who walk in Argue with customers because the customer is wrong the staff is right Place needs new staff
Dec 13th, 2023

Salem Five is a fine bank if all you're looking for is a simple checking and savings account. But, if you need to do anything more complicated than that, I suggest you find a different bank. For example, if you're a family with kids and want your kids to have debit cards that you can manage jointly, Salem Five really doesn't have offerings for you. If you need to transfer money to a different bank, Salem Five won't do it electronically, they'll make you come to the branch and get a check. If you want to set up online access for your minor child, they'll tell you you have to go into the branch. That might have bee acceptable in the 1970s when I was a little kid with a Salem Five passbook savings account, but that really is not acceptable in 2023.
Aug 30th, 2023

The Swampscott branch is absolutely inefficient. Several times when I have needed a limit raise it would not work. I'd have to call back to one of the Salem branches to resolve it, which they did, and they said they'd talk to the Swampscott branch. I had once stopped in this branch to notify them of travel and they said that is online only and they don't do travel notes in branch anymore. Fine. Today I asked for a reissue on my card as the chip is melted. Not only are they are looking at the wrong card (I handed them the non working card) from another account, they are looking at an old card trying to tell me it is not active, having to prove to them with my app in hand I had just used it. When they finally figured out which card to reissue, they gave me a brand new card. I specifically asked for this card to be reissued via mail, they said they only reissue if you call and sometimes reissued cards don't work. Excuse me, don't you reissue cards when they expire? Make sense please. This branch was convenient due to location, but training is absolutely lacking and I'm ready to be done with it. Also, maybe apologize for your mistake instead of gaslighting me. On a higher note, the Salem branches have always been helpful and knowledgeable at their job and I wish I went there today instead of Swampscott.
Apr 19th, 2023

Everyone here it's always very professional and helpful. I have been banking here for decades, so long I don't remember when I started. I highly recommend Salem five and more importantly I highly recommend this branch. Ron Eastman Lynn Mass
Mar 17th, 2022