Mercy Medical Center: Emergency Department

Apr 9th, 2024

I am very happy with the care of each staff member that care for me since I arrive the hospital until i went home. They are very caring and loveable.
Apr 8th, 2024

Excellent care!
Apr 8th, 2024

The procedure went well and and the staff were very good and I have no problems with anything. Thank you alex
Apr 5th, 2024

Anne Marie in the emergency room area is unfit for her job, she was condescending from the start. What is the reason people go to the hospital? Because theyre in pain or they have an injury right? I had been crying while I was in the emergency room waiting to have a piercing that got embedded inside my lip taken out from getting hit in the head multiple times, which is swollen and hurt. I told her I had a head injury.I had blood coming from my ear. was hyperventilating and having panic attacks, towards the end of questioning..:i also mentioned i was kicked in the stomach but the pain from that was minimal i was more worried about my head, for some reason this struck a nerve with her and she questioned why I didnt mention it at the beginning, and said, remember i asked you in the beginning? In such a condescending tone i asked her to please not have an additude as I was hurting and there to get help. While in triage I saw everyone else getting their vitals checked, but My vitals were never checked, she just told me to go back to the waiting room. I was in so much pain I was sweating, And only insulted from the beginning because I was crying while I was in the waiting room. she kicked me out and told me my head injury wasn't a priority, I asked, because I had been attacked if there was anyway they had an unused room I could wait in Because I was in shock and nervous around people anyways, I already had positioned myself in the furtherst corner away from everyone. She denied me, and got security who threatened to arrest me I even asked the officer for assistance and reporting my situation. He told me it was my problem because I didnt call the cops when it happened even though I explained to him I live five minutes away from the hospital and then my experience calling 911 is a 20 to 30 minute wait and it was safer for me to get away from the situation and get medical attention rather than wait and risk getting attacked more if I stayed and waited for cops. I figured Hospital would assist me with the police stuff from there because I would imagine they would have to report that kind of thing. But they failed. so now here I am at home with a knife trying to get a piercing out myself and icing my own head, Im bleeding out of my ear and Im sure have a concussion. and at this point because of their treatment. Im feeling anxious and distressed and your hospital did nothing but make it worse, the cop turned his body cam on so I told him ok then Im recording as well, he told me thats fine go ahead, anne Marie tried to say I couldnt after the officer said go ahead. I cannot believe that people in the health care industry do not have compassion. I wasnt screaming at anyone I was hyperventilating and panicking. How dare you treat someone like that! I needed help and you failed to do your jobs! Update - Hi mercy medical center. I called serval times trying to reach the complaint department or talk to someone about my concerns. I also already emailed that address provided below yesterday and Ive heard nothing back. I appreciate the copy and paste response but without action or addressing my concerns regarding the unprofessional service I am unfortunately forced to take other routes.
Apr 4th, 2024