Massachusetts Mutual Life Insurance Company (MassMutual)

BOUGHT AN ANNUITY FROM THEM AUG 2023 THERE SERVICE OS HORRIBLE MY MONEY IS SUPPOSED TO BE RELEASED ON THE EIRST OF THE MONTH AND THERE ARE MONTHS WHER IT DOES NOT GET TO MY ACCOUNT TILL THE 4TH OR 5TH MY OTHER ANNITIE ARE THE DEPOSTS ARE 2ND DAY THE MOST I WOULD ADVISE NOT TO USE THIS COMPANY
Mar 31st, 2024

I had to put one star to start the review. This company deserves a zero star. At 84 years of age this is by far the worst company I have dealt with in my entire life. Very unhelpful, and do not answer their phone. I called multiple times and left them messages to call me back. They never call back. I had problems dealing with them for years. They finally sent me a form to complete. I completed the form, and wanted to get their fax number in order to fax it to them. I will just mail it back. I told many times to deduct tax withholding form my monthly payments. They were deducting a very small amount, I called them a year ago requesting a 20% deduction. Instead of doing that they deducted zero. Very irresponsible and not customer friendly at all. I would have elected a payout from my employer instead of annuity had I known how bad this company is. The pension risk transfer department is the worst department in this company.
Mar 3rd, 2024

Beware the term "non-guaranteed." In the insurance industry, it actually means "complete fiction. " " After 33 years, I have surrendered my whole life policy. Love the employee who sold me the policy, but the reality is that a term only policy would have been less costly and far more effective. Had this company been even remotely close to the "non-guaranteed" projections on their illustrations, I would not have canceled. Please be aware that annuities have this same word. It gives insurance companies the right to steal/abuse policyholders. The SCC seems to endorse this behavior. Buyer beware. I wish this company would show some moral courage and put more realistic projections in their NAIC Illustrations.
Jan 27th, 2024

You can't help your customers if you never answer you phones. .......useless
Dec 17th, 2023

Nov 5th, 2023