McLaren & Associates, CPAs, PC

Claudia, Thank you so much for your kind words! We appreciate your review and it has always been a pleasure to have you as a client.

Hi Michael,Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our clients to ensure we’re doing a great job. As you shared in your review, you feel this was not the case for you and for this, we do apologize. Our customers are the heart of our business. We understand you’re feeling disappointed about the service and our billing process. Please note, as previously communicated with you, we performed all the services that were requested by your spouse and you, beyond just tax preparation. These additional services were outlined in the itemized invoice(s) that were requested and provided. They were also discussed with you on several occasions. We called and emailed you numerous times to settle the outstanding amount due, however, after years of trying and failing, we had no choice but to file court paperwork to collect on the debt.It is unfortunate that our multi-year relationship came down to the legal system. We are pleased with the decision made by the courts and wish you nothing but the best going forward.Update:We had settled for an amount less than what the balance was. We were more than fair.No one had , nor has there ever been, a case against us in court because we do the right thing.We gave every minute broken out in your billing. It cannot be more transparent. We were always completely honest through the 5 years you worked with us. If what was stated was true, it would not make sense for you to be with us for 5 years and refer others to us. It was not until your final year of business that you decided you did not want to pay any more than you did in the past, even though you were told many times that a final return requires more work.Our entire team has analyzed this case and cannot see any other way we could have helped you more. We wish you luck in your future endeavors.Update:Dear Michael,I sincerely apologize for the disappointment and frustration you're experiencing. It's truly disheartening for us to see a valued client like yourself in such a state.Over the past five years, your satisfaction with our services, particularly the tax-saving benefits we've provided, has been a source of pride for us.Regarding the recent issue with the final year's invoices, please understand that we were tasked with managing the bookkeeping for your business activities during that period. Additionally, we undertook special projects at your and your spouse's request. It's important to recognize the tangible benefits and substantial savings you've gained. As a gesture of goodwill, we offered a significant discount given your long-standing partnership with us. I assure you, our team's intentions were never to deceive or defraud you.Despite the challenges, I'm pleased to inform you that we were able to reach a resolution, which we hope brings some satisfaction.While it's evident that we may not see eye-to-eye on this matter, I'm hopeful that we can resolve it amicably and put it behind us.Wishing you and your wife a prosperous and joy-filled new year.