Eastern Bank

Customer service at this bank on Storey Ave in Newburyport is horrible. I recommend Banco Of America, which is just a few minutes away. Staff are polite, smiling and treat you with respect.
Feb 6th, 2024

Where the manager of this bank? They cant see how bad is the customer service!
Feb 2nd, 2024

The Newburyport Eastern Bank branch has the worst customer service. Our online banking account was hacked via a call from Eastern and corresponding 6 digit text codes from Eastern. Since Easterns customer service is closed on the weekends you cant actually stop a hacking from continuing until you go to a branch or customer service opens again days later. By that time your money is long gone. After spending 2hrs with Kristen at the branch to close our accounts and re-open new ones, plus assign all pending transactions to the new account everything is still a mess one week later. 4 visits and 5 hrs later we still have very few answers as to why Kristen failed to help us correctly. Why the branches calls with the corporate office were processed incorrectly. Why some transfers, payments and direct deposits were all done incorrectly. Plus we still have no answers as to where the cash that was stolen from us will be returned. Eastern was hacked and there was a data breach. No call backs, lots of questions, missing money and payments. Not to mention Kristen was very rude and became defensive when we brought up all of these issues with her and her manager. Be careful banking here.
Jan 15th, 2024

We've worked with Eastern for years. For personal banking and our business accounts we always get great service and great advice! Recently worked with Connor Pero there...he's been so responsive and so helpful..it's just been a great relationship with Eastern. Thanks gang!
Dec 8th, 2023

Dec 1st, 2022