Boston Boiler & Furnace

Scott is very professional and kind. He did an excellent job installing the steam boiler and performing maintenance. I highly recommend him as the best choice to everyone.
Dec 14th, 2023

I really wanted to like Scott. He's not a bad guy, but from my experience I cannot recommend him.I had him install a tankless water boiler and heater combination unit 2 years ago. From there the problems began. My old tankless water boiler used a regular PVC pipe, and a Schedule 80 (grey PVC) is supposed to be used due to the hotter temperature the new Navien produces. I tell him to find a day and he can cut a hole in the ceiling so he can access the piping and remove the old pipe and put in the Schedule 80. He's totally unresponsive via phone. His voicemail (and he says in person) says to text him, so I text him. No response via text. Eventually with calling and calling after months I get to him and he says that he's traveling and to contact him in a week.I call in a week and it's the same story, always busy with something. I get that people are busy, but pick a day months from now and commit to it so we can get this done. Eventually he does respond and says that it's fine how it is, and that he will be conducting regular maintenance to check on it and if something is wrong he'll replace it then. Fair enough. He seemed like a nice guy.Summer rolls around and it's the same story, I contact him and he says he's traveling. I call once a month: May, June, July, August, traveling, really? Eventually in October I'm able to get to him and he says he's busy with emergency heating issues and to contact him later. Same deal in November. December rolls around and, you guessed it, he's "away" again. Tells me to contact him after the new year.I do eventually get to him and we settle on a date, which is today - great. No show, no responding to calls, nothing. After two years of playing these games I'm going with another company to do the maintenance.I can't speak with other people's experience, but for me, don't expect any support from this guy if he ever does anything for you.
Jan 2nd, 2023

Scott installed a new high efficient gas boiler system to replace my older one five month ago. It worked great and saved a significant part of my gas bill. Yesterday one of the zone didn't heat up suddenly. I texted Scott and he came to my home on the afternoon and fixed it by replacing a part. Appreciate his work for us! Service: Heating system installation
Jun 23rd, 2022

I really wanted to like Scott. He's not a bad guy, but from my experience I cannot recommend him. I had him install a tankless water boiler and heater combination unit 2 years ago. From there the problems began. My old tankless water boiler used a regular PVC pipe, and a Schedule 80 (grey PVC) is supposed to be used due to the hotter temperature the new Navien produces. I tell him to find a day and he can cut a hole in the ceiling so he can access the piping and remove the old pipe and put in the Schedule 80. He's totally unresponsive via phone. His voicemail (and he says in person) says to text him, so I text him. No response via text. Eventually with calling and calling after months I get to him and he says that he's traveling and to contact him in a week. I call in a week and it's the same story, always busy with something. I get that people are busy, but pick a day months from now and commit to it so we can get this done. Eventually he does respond and says that it's fine how it is, and that he will be conducting regular maintenance to check on it and if something is wrong he'll replace it then. Fair enough. He seemed like a nice guy. Summer rolls around and it's the same story, I contact him and he says he's traveling. I call once a month: May, June, July, August, traveling, really? Eventually in October I'm able to get to him and he says he's busy with emergency heating issues and to contact him later. Same deal in November. December rolls around and, you guessed it, he's "away" again. Tells me to contact him after the new year. I do eventually get to him and we settle on a date, which is today - great. No show, no responding to calls, nothing. After two years of playing these games I'm going with another company to do the maintenance. I can't speak with other people's experience, but for me, don't expect any support from this guy if he ever does anything for you. Services: Heating system installation, Heating system maintenance
Apr 18th, 2022

My boiler broke and Scott worked on my project right away securing a boiler and arranging for prompt delivery. He was installing it as soon as it was delivered all with less than a 24 turn around. He was professional, honest, and extremely competent. He did the job right with out taking any short cuts.  The job was priced fairly, at the low end of the expected range, and he delivered quality workmanship that was at the top of what could be achieved. He was delightfully personable and even called the day after to confirm I was fully satisfied and everything was working perfectly. He took time to explain to my wife and I all the parts of the system and how to maintain the system myself to ensure the longest life and least cost. He took care of my family and left me no doubt he actually did care about us. He was one of the best tradesman I have met.  I recommend wholeheartedly without any reservation.
Jan 19th, 2022