The Shade Store

Trang Tieu _{on Google}

Mar 23rd, 2024

We are SO happy with the entire experience at The Shade Store with Lisa Robbins! She was so patient and went above and beyond to help us pick out all our fabrics. We moved into a new home with a ton of windows that all needed window treatments.
Lisa was so organized - when we arrived for our appointment she had pictures printed out and laid out and fabric suggestions picked out. It was honestly an enjoyable process for something that had been so stressful everywhere else. We are looking forward to working with Lisa again to finish the remaining windows in our house!

Alex Post _{on Google}

Feb 27th, 2024

Im now waiting for the third round of delivery after two rounds of wrong/missing shades. Yikes. Stay away!
Also they mixed up my email and an internal email so they exposed client data to me. They dont care about customer privacy.
EDIT: they tried to bully me via email into taking this review down. I wont and I lowered it to one star as a result.
EDIT 2: One of the plastic handles on the shades broke, so I called and asked for a new one. They obliged and I just received the replacement; however, the replacement part appears melted and does not stay attached to the shade. This part should not have passed the QA process. I will call when they are open and ask for another one. This next replacement handle will be the fifth delivery to make these shades work.

claudine sheinkopf _{on Google}

Nov 28th, 2023

I purchased 23 flat Roman shades for several rooms in my house back in 2019. The shades look fine and served their purpose for several years, however, the quality is not the best compared to many other companies. The sales person was helpful and the installation went smoothly, however, I would like to point out the issues I have with the hope that it may help others who are considering purchasing from The Shade Store.
Until the shades were installed in my home I did not realized that they are constructed using some type of glue rather than being stitched with a sewing machine, which definitely affects the quality. I chose several different fabrics, some with privacy liners and some with blackout, and all the shades hold their creases, even when left closed for long periods of time. I have had these for four years and have tried steaming multiple times but the creases remain. Lastly, the continuous loop controls do not run smoothly and are very loud. I have to finagle the control to close the shades all the way. If any of these issues concern you then it may be a good idea to take a closer look prior to making your purchase.
I was unable to add photos to this review.

amy present _{on Google}

Jun 6th, 2023

The experience from start to finish with the Shade Store has been terrific. We walked in cold and Laura Stanzione could not have been friendlier, more welcoming or helpful. We found the perfect material for our Roman Shades and they came out beautifully. Their process has been seamless from the choosing of material and type of shade to the measuring person to the installation team. We couldn't be happier and we recommend The Shade Store unequivocally.

Newton H. _{on Yelp}

Jan 19th, 2023

I had a wonderful experience with the shade store. My design consultant was Laura Stanzione, and I cannot recommend her enough. She was very patient with me and helped me pick the right materials, color and scheme for the entire first floor and basement of my new home. She spent time with me in the store, getting to know what I wanted and recommended fabric and woven woods shades accordingly. She steered me in the right direction whenever I became overwhelmed with all the choices. She went above and beyond, even helping me take pictures in natural light. I explored other companies, but I ultimately chose the shade store because of the quality of their products, the vast array of choices and because of Laura's excellent customer service. The free measurement went off without a hitch and their installation was smooth and quick. I highly recommend you ask for Laura in the Chestnut hill location; you will NOT be disappointed. I was initially skeptical because of the negative reviews the Shade store has online but I was pleasantly surprised, I dare say Laura made all the difference. She monitored my order even after it was placed, called to inform me of delivery, and called me after installation to ensure I was satisfied with the products. Her recommendation for drapes was totally spot on, I'm so glad I listened to her.  She's an excellent design professional and very passionate about her job. Thank you, Laura! Thank you! Thank you! Thank you! I have more windows to treat on the second floor and I look forward to working with Laura again.