Thrifty Car Rental

I rented a car from Boston airport as i was visiting my ailing aunt. To extend the rental by a day they made me go to the rental place at the airport. I had to drive an hour each way and stand in line for two hrs to get the extension. Its mind boggling that i had to spend more than fours to get the extension. They would not do it over the phone or online. I am traveling to visit an ailing relative and every moment is precious. But i had to waste this much time just for an extension that I should have ben able to over the phone or online. I have been renting cars for 25 yrs and never had experienced such poor service. The extension was not even cheap, although they claimed that there is a price drop which made the lines and the wait so long. I certainly will not use Thrifty again, even if they are cheaper than every other company.
Mar 30th, 2024

My electric car rental (don't ever rent one btw) from the airport is not taking a charge from any charging station (giving me a message that it can't charge because the cord isn't inserted fully--and it is)... Anyway, Thrifty support says exchange it at another Thrifty location but this place isn't answering the phone even though it's still during open hours. I'd avoid Thrifty car rentals in the Boston area for sure.
Dec 8th, 2023

Do not rent from here, they will waste your time. Like other reviewers, I went to this location to return a car during normal posted business hours but it was closed -- there was a sign on the door saying to go to a different location. Customer support said on the phone that the office should not be closed. Furthermore, the door for the office was open and left ajar. Whatever employee who was supposed to be at the office that day failed to close the door. The deadbolt had been turned but it was not latched. Anyone could have walked in.
Sep 11th, 2023

I picked up a car here and it was fine. When I tried to return it, the office was closed. There was no sign. The hotel clerk next door explained that the thrifty clerk showed up for an hour and then closed up and wouldn't be returning. I called thrifty and the representative didn't believe that this location was closed until they tried calling. I had to return in Boston which ate up another 90 minutes of my day. Don't rent cars here. The location isn't staffed consistently and the posted hours on thriftys website and Google maps are not correct. Your time is too valuable to waste with these clowns.
Aug 23rd, 2023

Speedy pick up, on drop off, keys left with neighbouring business as the office was unmanned which is a way for them to keep their prices down. Great car
Jul 24th, 2023