Tory Burch

Good
Feb 16th, 2024

Employees give you the thousand yard stare when you go into the store and stand there like deer in headlights when you approach them. For a designer store this is laughable.
Nov 27th, 2023

This is going to be the first of many If I could rate zero I would but not possible. Worst customer service ever. Store Manager Rosa, useless and careless. My account has being inactive for something that was done on their end. It has a very easy fix so that I can access my money again but they are in no hurry to solve my problem. First of all, if you are unable to perform cash refunds because you dont have cash at the store, very simple, DONT TAKE CASH from your customers. And also, please inform before hand of this ridiculous policy to your customers before a purchase is made. This person told me she is on sales and that my issue had nothing to do with her anymore. Can you believe that???? News flash Rosa, in case you havent noticed you still work for the brand. Margaret from Client Services, horrible as well. She asked me to expect a response within the next 24 to 48 business hours. And still nothing. She also told me I could request to speak to her again for follow up. I have called twice and she has been unable to take my call. So I have had to repeat this issue to more people that dont anything about over and over again. Wait for more, theres more to come on my end.
Nov 17th, 2023

I love the brand and have spent thousands with the company but this location had the worst customer service or should I say lack there of ... very disappointing I was birthday shopping and the service was so discouraging I quickly left the store
Jul 10th, 2023

Jul 1st, 2023