Lucky Brand

Jun 13th, 2020

Incredibly disappointed in the customer service I received today at the Newbury store. I bought a pair of jeans less than 6 months go and the zipper ripped part way out of the jeans yesterday. I went to the store to show them the jeans. I asked if it was possible for them to repair them considering I hadn't had them for very long, this was clearly an issue with the quality of the jeans AND they were over $100. I was told that they only guarantee their jeans for 60 days..... so $100+ pants are only supposed to last a few months? I was polite when I asked them if there was really nothing they could do to help me and then they rudely told me I could "go find a tailor or something". Before this incident I highly recommended Lucky to all my friends but they have lost a customer for life.
Oct 31st, 2019

Someone closed early!! Waiting outside with 3 other customers at 6:40. We were not exactly pleased.
Sep 17th, 2019

Since finding this location a little over two years ago it is the only place I clothes shop. Selection.Quality. And watch for the sales. Worth the effort. Derrick, I hope I'm spelling his name correctly, is the man. The best. Listen to him people, he knows what looks good on you. And Rosa the store manager, bubbly and beautiful. What a charmer. Simply a great shopping experience. Don't wait. Go! You'll look the better for it.
Jul 20th, 2019

Friendly staff
Jun 14th, 2019