Heritage Honda Westminster

Great service and enthusiasm!
Apr 5th, 2024

Top Notch describes our experience of purchasing a new car at Westminster Honda! From the first phone contact with Mark Fishman in sales, to signing the final papers with Gregg Smith in Finance, to the follow-up emails from Rob Lee, General Manager, we were given excellent service. After a five month search, we knew what we wanted, and every effort was made by the team at Westminster to get us what we wanted. We live 2 hours away, but it was more than worth the extra effort. We can't recommend the folks at Westminster Honda enough. Excellent!
Mar 30th, 2024

Stay away from this dealership, don't know what happened but the Service Department which used to be excellent, is absolute trash. I've been servicing my car at this dealership for 7 years, took it in for simple routine maintenance, to have the rear passenger brake light replaced and to address a noise I was hearing in the front end when turning the wheel. Problems started when I got a call from Service Advisor named Misti who informed me that replacing the rear brake light would be $600. That seemed outrageously high to me so I declined the repair and at that point her attitude seemed to change. Got a call from her shortly afterwards that the service was done and the problem I reported with the front end had been fixed. Turns out that the reported problem with the front end was not fixed and I found the rear brake light online ordered it and installed it myself (it's literally held in place by 2 screws that are exposed when you lift the truck) in 15 minutes, putting together IKEA furniture is more complex and difficult. So, when the Honda survey appeared in my email I reported these issues, including the fact that Service Advisor Misti did not review any of the paperwork with me just took my payment and that was it. I was subsequently contacted by someone from the Service Department named Sarah, complete waste of 5 minutes. I explained to her the concerns I had included in my survey (which shouldn't have been necessary since I spelled out my issues in great detail, to wit: 1. That a requested repair had NOT been completed and I was still experiencing the problem with the front end. Sarah did NOT address this at all. 2. The quoted price for a simple repair (rear brake light replacement) far exceeded anything remotely reasonable. When I explained to her that I had bought the part online and replaced it myself in 15 minutes, Her response was something about the price being so high because the technician has to "dig around" in order to complete the repair. When I responded that the part was held in place by 2 screws and required no technical expertise at all, her response was...NOTHING. Her final remarks to me were "thanks for calling me back", nothing about trying to effect the front end repair again. If Sarah's goal was to make sure I never service my car at this dealership again, she succeeded.
Apr 5th, 2024

Chris Walton in the parts department did a great job helping with all the maintenance parts we needed for our CRV Hybrid. Thank you all.
Mar 27th, 2024

03/15/24- online said westminster had two 2015 4runner! One was ready to be sold and one was pending inspection! Called and spoke to Chip! Chip said he needed about 10 minutes to see if vehicles were available! 2 hours later he said one was and I made an app to see them.. A Mgr calls me and tells me the same thing. The day of app. Chip says its not ready.. 3/25 chip texts and says the other sold today right after inspection! Both cars were sold to employees. Mgr called and said they had a 2021! Bait and switch and looking in the employee parking lot. A 2015 4runner parked.. This place is a stealership if ever the name fit..
Mar 23rd, 2024