Indochino

Last week I went to the Indochino store in Nordstrom Towson to get fitted for a suit that I had bought online from Indochino. I was helped by both Lavonne and Tyreese. They were great!!! They answered all of my questions patiently, explained the different options, and gave me all the time I needed. They worked hard to understand how I wanted my suit to fit, and what was the best way to customize it. Now I just have to wait to see how it comes back from China.... Thank you LAVONNE and TYREESE!!!
Mar 27th, 2024

Outstanding service with Tyrese!
Feb 1st, 2024

Jul 31st, 2023

This is a follow up to my suit that was ordered for my wedding. My reorder ending up arriving a week or so before the wedding. The shirt and vest were too tight. I wore the vest for the ceremony and immediately took it off after the ceremony. It ripped in less than an hour. 100% waste of money with poor customer service. This felt like a total con. I urge you to shop elsewhere.
Feb 6th, 2023

This is a review of the Mens department, specifically the suit fitting area. I went in to get fitted for Indochino suits, specifically for my wedding. I tried to be hopeful, but the whole process honestly felt doomed from the start. After 5 minutes I wanted to leave and I shouldve followed that guy feeling. In the end it was worse than I couldve imagined. The salesperson greeted me, but never introduced himself. I still dont know his name. He never asked for my name. He was a nice enough person and was taking his time to get my measurements right. Unfortunately, the Indochino website stores, but wont show the measurements he took, so I cant verify wether or not theyre accurate. The whole time it was quiet and awkward. It didnt feel like he truly cared about what I really wanted or anything about me. The sales person that came in next to us was far more interested in his customer. About 5 minutes in he finally asked the occasion. 5 more minutes passed and he asked me for the occasion again he did realize he asked it twice the guy seemed uninterested. This time around he asked the wedding date and realized the turn around time wouldnt meet my deadline. I did know the turn around time might be an issue before showing up and was hoping to get that nailed down. He said it might be back within 3 weeks, but the tailoring could be great or bad, and it could take 2 more weeks to make adjustment. Since he wasnt asking me any questions up front, it took us 30 minutes into the fitting to realize this problem. At this point I tried to say goodby and head out. I shouldve forced the matter. This was when he finally started to talk, and said he would get me out the door with something great. We then went to look at what was in stock. He measured me for a shirt which we agreed would be white. He then started flipping through his iPad to try and help find something online as nothing in stock met my needs. He didnt explain what he was doing or the plan, so the whole thing was a little awkward. We did find a suit I was interested in and we ordered it. It took about an hour and a half to get fitted and peruse the website. In retrospect, I feel like he was just trying to get something ordered to meet a quota or something; cause what happens next is inexcusable. The suit arrived about one week later. I quickly realized we never ordered the white shirt as there wasnt one in the box. Based on this next part of my experience, I really recommend that everyone make sure the salesperson orders the correct size and check the size before you head home. The suit the salesperson ordered was a 48 regular. I recall him saying that was my size multiple times. I put a lot of faith in his hands, but wished Id checked my other suit sizes before heading to the store as I wear a 38 long. Ill now have that number committed to memory for all time lol. This was confirmed when I went to a different store today. At this point I have very little time to waste between now and our wedding. So, I returned the suit to pursue other options. The return was easy, but they didnt ask why I was returning it. Nowhere along the way did I ever feel like anyone in the store cared about my experience. The other store I went to today completed the sizing and had me out the door with everything in under 30 minutes. I wish I couldve gotten something a more unique like what Indochino, Hart Shaffner, and others offer, but the salesperson at Nordstrom wasnt equipped to help me. I wasted at least 4-5 hours driving up to get fitted/order, coming back to get the suit, and then going back to return the suit. Ill never get that time back lol. It seemed like there were other sales people who couldve been more reliable, but Id honestly hedge your bets and go elsewhere. If you want to see similar reviews go check the Towson Indochino reviews as theyre very similar to mine. I didnt see the bad reviews until after I went. Im my mind Nordstrom has a good reputation, so I didnt check reviews before going, but Im certainly going to be checking from here on out.
Aug 13th, 2023