Capital One Bank

13 Sept 2010 reopened as Capital Oneand it's been downhill ever since. 1Branches began closing with little warning/Contents of my safety deposit box travelled around/IRA accounts were sold off with no contact info. 2ALL services [this location] were cut along with number of tellers and hours of service (lol). An employee actually said "we don't want customers [lol] doing in-person banking." 3Terrible wait times here. Imagine customers saying they're praying they wouldn't get certain tellers. Few tellers are professional/courteous/nice. Most are rude and dismissive. They can shout "Next" but can't be bothered to say hello. 4I'm always courteous/respectful/nice. When did RUDE banking become the norm @ Cap One?
Nov 1st, 2023

Anytime you come here, it's 4-5 tellers but only 1 or 2 of them working. The others are all dodging work, having personal conversations or straight chilkin. I hate lazy ppl... and being lazy when ppl have to take care of business and financial matters is completely unacceptable. Drive the extra 10 mins elsewhere. The personnel at this branch are trassssh.
Oct 10th, 2023

l will like to let you knows. That Luis is a great staff. Sweet nice.. love the he is.
Jun 30th, 2023

Jun 26th, 2023

The worst bank is capital one I have been customer for the past 11 years, but they close my account because of the Zelle transaction. Ive been calling them and I told them what the transaction but they hold my money and they close my account and I go to the local branch Silver Spring Maryland I speak to the manager he says (if you want close, we can close anytime and ask him any explanation. We dont have an explanation I cant give you an explanation if you want we can close anytime.) that is answer its so sad my kids do you want to go to summer camp but I dont have any money my money hold you hold it its very sad
Jun 13th, 2023