Secu Credit Union

Absolutely DEPLORABLE service! At a time when people need access to their finances and banking services the most, SECUMD is nowhere to be found! Not only are they restricting access to their branch locations, which is understandable given the circumstances, however they have absolutely NO ONE answering their customer service line to provide service over the phones. The only thing customers receive is a voice message telling them to go to their shoddy website and request a call back in a few business days. At a time when the economy is on the brink of collapse and people are wondering how they’re going to make ends meet, we need access to our finances. This is TOTALLY UNACCEPTABLE!
Aug 2nd, 2020

Jul 28th, 2020

I would like to join them if I can schedules an appointment online that would be great
May 7th, 2020

I just recently visited the Silver Spring MD location, I was having issues reaching someone over the phone. I came in and spoke with Michael Martinez. Friendly, fast , and very helpful. Best customer service I received from any bank I have ever been to.
Jan 30th, 2020

If I could give zero stars, I would! This is the most deplorable customer service situation that I’ve ever encountered in any industry! My credit card was stolen over a week ago. Your so-called website won’t even allow one to report a lost or stolen credit card, which is absurd! And trying to get anyone on your customer service line is like trying to contact someone on Jupiter! Nevertheless response - ever! And the “call-back” services is BS. You NEVER get a call back. I know because I’ve tried - about 10 times!! How do you even call yourself a business with this type of customer service?! So, now I’m constantly checking my credit card balance to make sure that it’s not being used because I can’t even get through to you folks try to cancel the card, much less get a replacement. If I was not concerned about how it would affect my credit, I would cancel this credit card immediately!!
Feb 2nd, 2020