H&R Block

Kelly Dau _{on Google}

Apr 3rd, 2024

Professional, speedy, and accurate service

Gina Melendez-Superville _{on Google}

Mar 28th, 2024

Great service. Drop off is wonderful! The tax pro calls you in when paperwork is ready. You just stop by the office, review the filing, sign and pay and off you go.
Will be doing it again next year.

DeLaine Anderson _{on Google}

Mar 19th, 2024

It was the worst tax experience I've ever received. We scheduled an appointment with Deborah for a Friday to get our taxes done. After several hours, we were asked to come back because they were taking longer than expected. That same day, we were told the taxes only need a couple of things to finish up and a supervisor to look over them on Monday, and we would be good to go. Monday comes around, and still nothing. Since we were still waiting, we asked additional questions and provided additional documents requested. Again, we were told we'd have an update on Tuesday. Tuesday comes and nothing. Wednesday comes and nothing. We didn't hear from her until Thursday when she said she was waiting on us to send additional paperwork, which we'd already sent on Monday. She claimed she was busy and taking care of other people. Meanwhile, our taxes were put on the back burner. I was then promised we could come in the following Monday at 4 with our children to sign, and everything would be done. We called shortly before the appointment, only to be told she had an emergency, and it was noted in the file, which nobody notified us of. The problem was that she had an emergency. It was the lack of communication throughout the entire week. Every time we needed an update, we had to call. I asked for the supervisor and never heard anything back. It's clear she did not take the tkme and care we needed to get our taxes done. We pay a professional hundreds of dollars to complete our taxes, and this was the treatment we received in return. I am absolutely astonished by the lack of communication, unprofessional, and lack of attention to customer care by Deborah and the entire office. We have decided to go without another pro because we have zero confidence in this team.