uBreakiFix by Asurion

Store closed, having to go to other locations but appointments still scheduled for the store
Feb 22nd, 2023

Very nice, professional and they fixed my problem in 2 days, thank you
Feb 15th, 2023

Fixed my wife's Z flip. Great job.
Feb 2nd, 2023

Dec 2nd, 2022

Giving one star because technically some of my issues were resolved.... but left with even more issues First of all, Samsung support scheduled me with Ubreakifix for 5:30PM one evening, as my warranty was only valid if I scheduled with a Samsung verified repair store and this was the store closest to me. The support person knew all of my issues so i would assume they were communciated to the store... Well I took my phone down and they turned me away, stating "the repair would take 3 hrs so we dont have time. Come back tomorrow as early as possible." I should have known then the service i would receive. I came back as they said the next day, and the one repairman gave me an attitude stating i was "supposed to go online and reschedule for that morning." Well my boyfriend was there with me the night before and neither of us recall him saying that, he just said return in the morning... Whatever, he checked me in and I left my phone with them at 10AM. I returned to pick it up at 1PM that afternoon and it was ready. Great, my issues were resolved - screen replaced and microphone working again... Little did I know they did not seal the back of my phone on well, so it was peeling up. I picked my phone up in the afternoon and didn't notice the shell was peeling up until later that evening when they had closed already, or it started that evening I'm not sure. Whatever, everyone makes mistakes so I'll give them a chance to make it right... Of course I worked all next day, so I called around 4:45PM to ask if I could come around 6PM because I wouldn't be finished with work until 5:30PM and it's a 30 minute drive for me. I knew they closed at 7PM so I wanted to make sure they would have time if I got there at 6PM. They said that was fine - 2 men on the phone, the one who picked up and one in the background who agreed they would be there. Well, I got off work and drove the 30 minutes back down to the store, arriving at 6:10PM. No one was there!!!! The lights were off and doors locked. I tried calling the store and it went straight to their voice mail. Unbelievable!!! There was no sign on the door stating you would close early, and you told me you would be there. You don't close until 7, and I called customer support who informed me you didn't let your supervisors know either!!! Luckily customer service was reasonable and is helping me resolve this awful inconvenience.
Nov 15th, 2022