Three Pillars Property Management LLC

Ive dealt with Jermey Klaes for years, whos one of the maintenance techs at the company. Hes always been honest and straight up with me. Its always been a pleasure working with him. I would definitely recommend him.
Mar 22nd, 2024

Mar 20th, 2024

I applied for a home in Odenton, MD. I was told by the employee Brie that is handling my application that I qualify in every area but she doesnt want to approve my application. Im being told by her that she dont want to approve it until she knows that housing will actually make the payments. That makes no sense! Ive sent her over all the documents from housing showing that its affordable by BRHP and they approve the rent payment amount, Ive also emailed her multiple times after with no response. I am beginning to feel discriminated against for either one or two reasons. Im not sure if its due to me being a voucher holder or what but if I meet all the rental qualifications what is actually stopping me from being approved for the home? Could someone please reach out to me with answers or find someone else to handle my application. It has now been close to a month and its a major setback.
Feb 16th, 2024

Edited to contain less inflammatory language. I had a difficult experience working with Three Pillars from 6/19 to 12/22. Unfortunately, I should have parted ways with them a year earlier than I did. Three Pillars is not reliable, and therefore, their advice, most contractors, and 50% of tenants they evaluate are also subpar. Every repair or coordination activity they did ended up with a problem, and I had to find out what went wrong. When it comes to repairs, Jeremy (Three Pillars' handyman) has done four toilet and line reconnections for me, which have leaked. Unfortunately, I had to pay for the first mistake which cost 1K in ceiling damages, not the 2nd, but I did pay for the third mistake and fourth mistakes. At another property, I paid for him to do multiple gas line tests, because the tenant was complaining about smelling gas occasionally, could never find the leak until the tenant got fed up and smartly called BGE to inspect. Many other costly repair mishaps as well. I also received multiple phone calls telling me that 95% of jobs needed to be rescheduled, and only a handful of jobs were completed on time in the 3.5 years I worked with him. Brie, an admin, is also unreliable and did worse work than Jeremy. Written requests for tenants to be billed water were ignored, and lease renewals for water chargebacks were changed without my consent, leaving me liable for water bills. Multiple other requests to do work were also ignored. I found it frustrating that despite the difficulties in dealing with the management, the work was consistently subpar. In the end, I had to switch to a different property management company, but similar to every other previous task there was going to be an issue as well. It took a month of emails to get Alyssa, the owner, to understand the arithmetic of giving back security deposits. Her lack of business systems and keeping incompetent staff around will continue to upset more customers. Overall, I had a terrible experience with this company, and I do not recommend them. Their incompetence will leave you broke or in bad shape. Response: Alyssa, your proving my points in a way, I wish you were the one to drop me, would have saved me the month of notice I had to give. In the end, you couldnt keep me compliant or do repairs in a timely fashion and I had to move to a mgmt company that did keep me compliant. Same issue LC Hodges had (see review & #3), I don't know how many others will need to repeatedly tell you the same issues before you listen.
Nov 14th, 2023

Very bad experience with Brie and Jeremy at Three Pillars. We were renters for 3 years (never missed one payment, never broke anything or damaged anything). We were given not even a one month notice to evacuate as she claimed the owner wanted to sell the property (which was probably a lie because not one person came to see the home for buying purposes). We had to rush to purchase a home in the span of a month, and I was 8 months pregnant at the time hauling and moving boxes. There was really no consideration or compassion even though we were ideal tenants (even during covid when people didnt pay their rent). After moving out and buying our own home, Brie all of a sudden put the property back up for rent and claimed the owner changed his mind. During our moving out inspection there was regular wear and tear and nothing major however they kept almost all of our security deposit. They dont even have a professional handyman, its just Jeremy doing the modifications and pocketing the money. Anyways renters beware and be informed of your rights if this ever happens to you.
Jun 22nd, 2023