Precision Tune Auto Care

Beware buying Groupon with them. If they are busy, they wont provide a service if you have a Groupon. They will ask you to come back another day. They will say they have cant do oil changes even though you just heard them call a customer to pick up their car after their oil change was done.
Apr 8th, 2024

My insurance called them for towing services and they never showed up. Very unprofessional
Apr 4th, 2024

I had a very routine oil change done here; three days before a 200+ miles trip to Pittsburgh. There was no driving of this car in between the oil change and the trip. One third of the way to Pittsburgh, when I hit 70mph - I heard a blood curdling banging from underneath the car. I pulled over and saw something flapping underneath. This being Friday afternoon - I could not find an open garage nearby. Knowing at this point our lives were not in danger, I drove with blinkers on, and at 30mph, 7 miles to the nearest town for, with the constant banging and dragging underneath. In the town I bought zip ties, and tried to secure what I now know is a splash shield. Unfortunately - it popped off quite soon. So - on to the next town in another 5 miles. There I was more lucky with very strong duct tape. Understand that with access only to the puny jack in my trunk - I could only do so much. Then - on to Pittsburgh for another 150miles, with blinkers on all the way, and speed of 45mph. So instead of an under 4hr trip - this took around just under 7. Of course, I had to take care of this in a more secure fashion - as I needed to get from Pittsburgh back to Maryland. So next morning at 7am - on to a 5-star auto shop in Pittsburgh which we have used before. They took the shield off, said it is damaged beyond repair and reuse - indeed, it was all banged up, ridden with holes. They confirmed that there was no doubt putting the car together after the oil change was the culprit. So, I was able to drive home without the splash guard, and on Monday I call Precision Tune. Of course, they did not sound happy, but said something to the effect "stop by, we will take care of it". So, I did the next morning. Well, this is where my one-star review comes from. After all - anybody can make a mistake, especially if you are working with your hands. It is how you address it that matters. They put the car on the lift and call me in to look underneath. They tried to convince me that oil change had nothing to do with the problem. I pointed out that it would be an incredible coincidence to have this happen within three days; and the splash shield is obviously affected by how you put things together. Then they offer me to put the destroyed shield back on the car as a way to fix this! I politely disagree. All of a sudden they start raising their voices, accusing me of trying to get their money. In an aggressive tone I was told that I was making a scene, and had to leave immediately. The very notion that a sixty-year-old me was the aggressor, in someone else's garage, surrounded by a bunch of young guys with tire irons - is beyond laughable. It is because of their behavior AFTER The fact - I recommend to stay away. And also - I got quotes around town for replacing the shield, and will be out $350. UPDATE: do you see the "response from the owner" to my initial review, with all those soothing words, and the suggestion for me to reach out to Darryll, the Area Rep, for help sorting out this issue? Well, just for laughs - I did. Yep, you guessed it - no response after one week. Oh well.
Feb 9th, 2024

The worst place do not bring your car here!!! Disgusting customer service and horrible overall service. I haven't seen such a bad mannered person as Brian at the counter. Go to this place ONLY if you want to waste your money and time. They will do everything to make you pay a price you did not agree on or make you wait over 4 hours for an oil change. They are the worst save your money. Go somewhere else!!! Believe me
Feb 8th, 2024

I consider Precision tune because of the reviews in my local area. I called ahead of time before arriving thank god I did. I spoke with BRAD. I told him what I needed done & he flat out told me no, that he wouldnt touch it because he knows its the transmission for sure. I explained to him how simple & easy the fix was because its all over YouTube. I just didnt want to get my hands dirty removing an air intake to get to the part I needed replaced. Instead of hearing out the customer he felt offended that I explained to him what I needed done Brad said hes the expert. I decided to visit the mechanics around the corner instead, my cars is fully running with no problems whatsoever, Brad woulda have costed me hundreds of dollars all because hes the experts all it took was 50$ part to fix my problem, maybe get someone else to pick up the phones Im sure its a good shop but dude was just rude an ready to cut corners Instead of using his expertise an actually viewing the car first instead of being prideful.
Jan 25th, 2024