Washington Psychological Wellness

Horrible
Mar 7th, 2024

Dec 6th, 2023

My partner and I were really struggling with the idea of continuing our relationship or going our separate ways. We are both clinical social workers and was still experiencing difficulty with communication. We decided to try couples therapy and I am really happy we did. We began therapy in January of this year and have made tremendous improvement in a short period of time. This is many thanks to our wonderful therapist Terry. His honesty, empathy and transparency has created an outstanding therapeutic relationship. His approach with therapy interventions are very effective and has shown us that we had the tools all along. He has really empowered my partner and I to believe we have what it takes to make our relationship successful now and in the future. We are now fully committed to putting in the necessary work and effort to continue building our relationship. We are in a very happy place, a place we haven't been in a long time. Thank you Terry.
Aug 1st, 2023

UPDATE: The clinic owner did reach out to me right away to help resolve the situation and was able to fit me in for some sessions. I definitely feel way better about things so hopefully moving forward, things will be better. Such a frustrating and demoralizing situation with this organization. It took 2 weeks at 24 emails to try to get a time that works--this could have been a 5 minute phone call. The times were not great for my schedule but I did the best I could to make one of the times work. We agreed on a time for the next day, but they waited until 2 hours before my appointment time to send me the paperwork, which I filled out immediately. I reached out multiple times to make sure the appointment was confirmed but then they said it was too last minute and the next appointment is weeks away. Nobody answers the phones and they take a long time to answer urgent texts and emails. I felt so upset and frustrated that they rescinded the appointment right before, even though I had filled out all the necessary paperwork as soon as they sent it, after they agreed on the appointment time the previous day. This experience made me feel like I should not bother seeking help as it is such an incredible hassle and will cause unnecessary stress. Very poor communication and created an extremely stressful situation for me and I never got the help I was seeking.
Mar 10th, 2023

Things have been wonderful with Mr. Brandon Jackson, LMSW. From a 1 to 5 I'd give Mr. Brandon Jackson a 10. He's been extremely wonderful with me. From communication to flexibility he's been awesome. He is well aware of what we discussed the week before which shows his attentiveness during our sessions. Lastly, I wanted to give a shout-out to Danielle W. She assisted me throughout my entire intake process. She was definitely awesome.
Dec 18th, 2022