Hertz Car Rental - Gaithersburg - Perry Parkway HLE

The crew at this location works well and it's one of my favorite locations to rent from. Sincerely a gold five star hertz member.
Mar 26th, 2024

Good experience here! Recommended. The staff are friendly and service is quick. Note this is in the hotel, go in the main entrance and you will see a door to their office on the left, there is no sign outside so can be a bit confusing.
Mar 8th, 2024

The rental center is inside the double tree hotel. The booking process was fine, but on-site customer service was horrible. First, there is no seating. Second, the individual at the counter was rude and disrespectful. He would not give us a straight answer to our questions, and his attitude was infuriating. He left us standing at the counter with no explanation. Another rep (Brian) came in and fished our checkout. The vehicle was dirty and it was given to us with gas for 12 miles to go (although contact said 15%). Definitely AVOID this location.
Feb 29th, 2024

Rented a Tesla model 3 for about a month via insurance. The customer service was good. You can tell theyre very swamped with just two people, but they are still very friendly and helpful. The car, however, was a mess. The back seats have a lot of sticky substances on them, the cup holders were nasty and the screen was really dirty. From what I overheard from another customer who was dropping off the car, Im pretty sure they handed me that car right away.
Feb 28th, 2024

Subject: Review of Today's Rental Experience with Hertz Representative, Mr. Brian, Location Manager Having been a loyal Hertz customer for the past decade, I've generally enjoyed positive experiences, approximately 95% of the time. However, today's encounter was anything but satisfactory. Despite making a reservation and fully paying for a 7-seat minivan, upon arriving late for pickup, I informed the site of my delay and requested to retain the vehicle. Regrettably, Mr. Brian, the manager, exhibited extreme rudeness. Upon arrival, he falsely claimed to have allocated my reserved vehicle to another customer, despite it being present in the parking lot. I do not recommend this site and Mr. Brian. Such conduct not only tarnishes Hertz's reputation but also inconveniences customers and hinders business operations. It's imperative for Hertz to address such issues promptly by providing comprehensive training to its employees, fostering a more professional environment devoid of ego. Disappointed by this experience, I swiftly secured the same vehicle at a better rate through Budget. Moving forward, I'll certainly reconsider conducting business with Hertz. Thank you,
Mar 19th, 2024