Avis Car Rental

Tolu is very helpful!!
Jan 31st, 2023

This place is wonderful. The cars are great and the customer service is amazing. Went in, and was greeted by Miguel who did a fantastic job answering all of our questions and had us in and out of the rental place with a new Chrysler in under 10 minutes.
Dec 24th, 2022

Updating our rental experience (I should have done so immediately after) which wasn't how things went in the good old days. Picked up vehicle just before closing at the Avis located near the airport in Frederick, MD. With a rushed walk around, signed off on some exterior light damage, loaded my daughter in the backseat and left. Arrived home and saw my daughter's clothes covered in white dog hair. Pulled a vacuum and cleaning cloth to go over the entire interior before my wife saw it. Day after picking up, our 5am departure for a thousand miles drive to Florida from Maryland, our rental SUV oil light came on twenty minutes into the drive. Pulled over and checked dipstick all looked okay. Continued to check as we stopped along the way and contacted Avis to inform them. Once in Florida, phoned local Avis to swap vehicles. Three calls/conversations later and the evening before we depart, we're able to obtain a minivan. Loaded up at daylight the next morning for the drive back. As evening set in little bugs crawled out from the dash and under carpet. Pulled into gas station for gas and tissues to remove bugs and found these were roaches. Once home, emptied all our belongings in the street to shake everything out in an effort to prevent transfer of roaches into our home. Early drop off the next morning at Avis, reviewed the SUV concerns and showed employees/manager roach in a tissue and HIGHLY recommended they fumigate the van before renting again. Manager stepped in and said he'd reimburse our card $100.00 but never received. Back in the 1970's my father was a dedicated and regular Avis client which led me to try them myself after years of going to Enterprise. I won't make that mistake again. Again, sorry I didn't post this update sooner.
Sep 18th, 2022

Close this location
Aug 28th, 2022

Unprofessional
Aug 25th, 2022