KG Winston and Son Plumbing and Heating LLC

Repaired/replaced an existing cracked pipe. Service was done in timely manner and inspected. Services: Plumbing pipe repair, Outdoor plumbing system repair
Aug 31st, 2023

This company is the worst. If you have American Home Shield and they assign this company, call and ask for them to assign another company. I was assigned this company for service on my water heater, I called the number and a female answered the phone and scheduled me for the same day service between 4 and 5 pm. I called around 3 pm to confirm and a female answered the phone and proceeded to tell me they were booked and did not know how I could have been booked for service today (sounded like the same female who I talked with earlier). I informed the female that I called at 11am and was booked for service between 4 and 5pm. She stated she was at the store and would call me backshe never called me back. I called the number again at 4pm and no one answered the phone. I called American Home Shield and asked them to assign another company, due to the incompetence of this company. If I could assign zero stars I would, however, it was not an option. DO NOT USE THIS COMPANY, THEY ARE UNORGANIZED AND UNPROFESSIONAL.
Jul 13th, 2023

The day of service itself (clearing and inspecting the main sewer line) went well. That's almost a month ago and I've never received the report they promised. A report showing where the line is ruptured. I need that so I can quickly engage the contractor that did the job 2 years ago, that apparently have caused the new rupture. Call them a couple of days after the day of service bc of not seeing in my inbox. Then more, always leaving voicemails. I called them at least 2 times / week for 3 weeks... No response! Guess what happened after 3.5 weeks?- the sewer line overflows again. So I reopen the case with AHS, they said they'll dispatch the same contractor. WG WINSTON says "yes, we will send you the report EOD and yes we'll come over to clear it again". Except, they call me 2 minutes later to say that AHS won't cover the job, bc root damage is not covered by their warranty. Okay, but why wasting 3.5 weeks just to send a report? I could have had some other company do the job in the meantime - IF THEY KNOW WHAT AND WHERE TO DO IT. So they're really not serious, don't care about the job is done or any simple but necessary follow up. Giving them 2 stars just bc the day of service was fine. Service: Sewer cleaning
Jun 13th, 2023

The owner arrived very informative and professional. He provided tips as well this was back in April through my home owner insurance but he was awesome we had a little hiccup but his resolved it quickly. I would recommend to anyone and use again, awesome service Service: Plumbing leak detection
Nov 3rd, 2022

Service was efficient and professional, the young men were very knowledgeable about the installation. I would highly recommend this companyl! Service: Water heater installation
Jun 18th, 2022