Ourisman Honda of Bethesda Service

Do yourself a favor and go to a different Honda service center. The staff here is rude and incompetent. Juan, specifically, did not bother to explain to me what service was performed, did not call me as promised when the service was finished (I had to call them after an unusually long wait), and gave very poor direction on how to pick up my car. It also took 2 visits to have my tire fixed (Im pretty sure the first time they simply reset TPMS without running any kind of diagnostics). Terrible customer service all around.
Mar 23rd, 2024

Mar 8th, 2024

God car be dealer . Competent people, good, prompt work
Feb 10th, 2024

So bad, they messed up an oil change. Cant be trusted.
Jun 27th, 2023

I went in for a free oil change very recently (due to unprofessional behavior August 2023) and tire rotation with a coupon. I made him aware of my budget, so no other work to be done please. After waiting over 1 hours, I wasn't shown my diagnostics and there were no red boxes, but told by Steven R. (Asst.Service Manager) that my caliper had seized, but also my suspension and axle was sagging due to low mileage and my car parked a lot (which doesn't happen-I checked with another mechanic). I usually take my car there for maintenance. I had to remind Steven that I told him before they started that I had other appointments to go to for him to check if my car was ready, which he did. Then he offered a free car wash. I noticed a slight sound when driving to another destination. After I returned home to do business conference calls, I received a call from the dealership telling me that a tool was left inside my car. Then I was told that a tool was left under the front hood area and I needed to return so it could be removed and returned to the Service Shop. I returned to the dealership and I was told that it was left hanging on a ledge under my hood. I'm very disappointed in this service appointment and am very hesitant to return in the future. Also my bill was over $1000.00 more due to work that didn't need to be done. I wondered why the lobby had only a few customers waiting for service appointments. But after what was done to me and looking at several reviews, I see why customers are posting bad experiences and not returning. I hope that they can show the customers the diagnostic report PRIOR to work done, rather than to try scare tactics and inform me of necessary work due my car could fall apart while driving and need to be towed due to my car sitting. The work was done without my authorization. No on smokes or eats in my car and there was no smell, yet I was told there could be mold so there was a treatment done for an additional charge. I always take it to the carwash. And the service shop wasn't paying attention and I hope further damage wasn't done to my car under the engine area. I had a much higher bill than I planned ahead. And very dismayed after all the years that I've been going there. I don't know if I will be returning. As you can see in the pictures, the dealership looks empty as far as customers in the dealership. I did get a huge smile the entire appointment. But why not, they made a lot of money off of me. Please read the reviews before you go. I hope that they improve the service at this location. And I strongly believe in KARMA!
Jan 27th, 2024