Lowe's Home Improvement

This place is a scam. Purchased a thousand dollar generator here today. Got it home put gas in it it does not work. Bring it back. The manager says they cannot take it back since there was gas in it. The gas was removed from the generator before bringing back. How on earth is someone going to know a generator runs without gas? This place must be run by people with no brains. If that is indeed a policy it should be disbanded. A thousand dollars down the drain because this company likes to scam hard working people out of their money for selfish gains.
Apr 3rd, 2024

(LOWES SCARBOROUGH MAINE) Major winter storm, almost the whole state is out of power. Went and bought a generator. They offered us $50 off to buy the box that had gotten wet. Brought it home, it would not start. Drained the gas out brought it back, they refused to take it back because it had gas put in it! I was told that it is the store policy. I bought another generator and brought it home and it started just fine. Manager that helped load it told us we would have to contact manufacturer and they would give us a ticket if it wouldnt start to bring it BACK to LOWES to send out for repair. You would think that since its not a safety issue that they would have made an exception since the state is out of power and we clearly were not trying to pull one over on them! Its not because of the gas because they TAKE IT BACK after to ship out for repairs?! WHAT KIND OF POLICY IS THIS> Also this is not ALL Lowes just this one apparently. Absolutely no customer service here. Also we ere NOT informed at the time or purchase that you cannot return it if we put gas in it. How would we know it doesnt work without putting gas in it?
Apr 4th, 2024

Lowe's used to be very organized and neat and they are becoming less than that.
Mar 25th, 2024

Horrible. Needed paint. Nobody came to help. Will buy it elsewhere
Mar 23rd, 2024

Lowe's: Where even your walls have heard of their legendary customer service. From fixing leaks to creating sleek, they've got the tools and the smiles to make your DIY dreams a reality. Just don't be surprised if you find yourself buying more plants than planned blame it on the irresistible garden section allure.
Mar 17th, 2024