Spectrum Store

Worst wifi.we had a storm wed night and we had power and wifi all day then later at night the wifi goes out NO REASON FOR IT the storm was over at this point. Its now currently. Saturday and its not back. They sent us 2 messages last night saying they are working on it. The wifi always goes out for stupid reasons
Apr 5th, 2024

My apartment had to be renovated due to an upstairs neighbors bathroom flooding into mine. I had to switch apartments in the same building. Spectrum charged me an activation fee of $30 (the same fee they charged me before) to move 30 FEET. The customer service was kind (hense the second star) and he felt really bad. Not only that, but the internet isn't even that good to begin with, they just have a monopoly on internet in the area.
Mar 22nd, 2024

Since signing up for internet service the second day ended up driving an hour away to replace the router, then had problems with keeping the internet going I called and the person said it wasn't the internet I need to get a new computer, my computer is only two years old my dsughters computer is brand new dell, oh they said my Hewlett-Packard needed replacing, that really ticked me. Then just a couple weeks ago had to drive another hour away to replace the router AGAIN. So I called just a couple days ago to turn off my service, the teck I talked to didn't want me to cancel my service, I said look I want my service canceled and that's it, so quit trying to have me stay, he finally canceled my service.
Jan 18th, 2024

Terrible customer service. One employee was yelling at a customer to leave if he didnt want to wait any longer. The other employee was telling people he would be 45 minutes with his current customer. Several people in line decided to leave. I waited patiently for about 30 minutes, but decided to leave. I was attempting to return equipment. I called Spectrum and they said they would send me boxes to return the equipment since I was over 30 miles from a location or UPS store.
Jan 6th, 2024

Dont ever bother with making a contract with this company. Avoid however you can, any stronger wind youll be left out without internet, no one knows how long outages are for, happened for days and days and no one knows to give answers. Im very patient with technical stuff as I understand the complexity of situation, but for these guys I have no sympathy since its again raining and little windy and there is no internet. They know when the storm is coming and do absolutely nothing to prepare for it, and then sit without internet for days. If youre working from home I highly highly wouldnt recommend them as your provider, cause it is not reliable and they do not care for customers. Hope it helps to not choose this provider. Be smarter than I am. Check the comments on these reviews, they just copy paste their message to seem like they are looking out for people, while ultimately not doing anything. It is disrespectful and unnecessary, just dont type anything if you are not able to help.
Feb 14th, 2024