Pioneer Telephone

mr inspector _{on Google}

Mar 5th, 2023

used them for a 1-800 number that I closed in Nov of last year, confirmed closed via email, then they continued to bill my account unknown to me and then sent a notice a few weeks ago that it was late, and threatened to send to collections! STAY AWAY

William P. _{on Yelp}

Feb 28th, 2023

It gets two stars because their rates were good.  I had Pioneer telephone service for many years and it worked okay until they switched over to a new technology called "ClearLive".  From about October to January 2022 I was not able to make or receive phone calls from Europe.  The company uses a device called "Grandstream".  My current provider says the device has some problems but, in the word of the new installer, "they (Pioneer or any other company) would never admit it".  And they never did.  For months Pioneer had a condescending attitude and suggested that their equipment worked fine and that I should just reboot my equipment, which in my configuration is not easy to do.  They also asked for my elderly relatives to record the message they got when they were not able to call through.  They are in their 90's and that is a difficult ask, but one made note of the message.  It didn't do any good.  I felt that Pioneer was just spinning my wheels.  It is a small company and they only seem to have one person to handle customer complaints.  She repeats the company's boilerplate responses in seemingly endless longwinded detail.  She talks to you as if you were in nursery school and the company can do no wrong.  Unlike other customer service representatives giving you the runaround, she seems to believe what she is saying.  My bill tripled in the last month for some unknown reason.

P Rodrigues _{on Google}

Mar 2nd, 2021

Excellent Customer service skills displayed by Paula. So far happy now waiting for a smooth transition over .Thank you Paula for being patient , caring, knowledgeable and efficient.

KJ S. _{on Yelp}

Feb 28th, 2021

Great customer service! For long distance calls, above a certain number of minutes per month, they are cheaper than ATT. The best part about Pioneer, however, is you can call their customer service and immediately talk to a human being. Even if they were more expensive than ATT, being able to avoid the frustration of multiple phone trees and long wait times is worth the extra $$.

larry weinberg _{on Google}

Sep 9th, 2020

paula was great! she solved my problems in a professional manner and was very pleasant to speak to. over the years i have had superior experiences with pioneer!! thanks guys!!!