UScellular

Great service, very happy!
Apr 11th, 2024

Rob Hutchins is the best! We travel over an hour away just to come to this store for top notch service! I have gone to this location for every phone upgrade and for help with our phones. They go above and beyond! Thank you!
Mar 28th, 2024

Mar 19th, 2024

They say hi when u arrive I just needed to pickup a cell card for internet Was told a sales man had to help ( not that I am buying anything ) just pickup what online rep ordered for me. Ive been waiting now 45 minutes They need to appreciate and value customers time more This wait time is just wrong.
Feb 16th, 2024

NOT happy. Mon 9/4/23 I called to change my decade old plan from $45 plan to a more affordable $25 plan that better meets my needs. Andi assured my it would be no problem but that it would involve cancelled service briefly. I said ok. Unfortunately through some system glitch my phone has been suspended for 5 FULL days with NO resolution in sight! Andi apologized & credited my account the full monthly fee, but nothing else happened. I called the Nat'l customer. Service # EVERY day this week without success though promises were extended each time for a fix with 24 hours. Those reps offered useless platitudes. Today, 9/9/23 I actually drove to the Brewer office and spoke with Ryan Kelley who listened and tried to help. He even unsuccessfully attempted a couple of untried fixed on his end. Thank you Ryan. He also demanded to be included in the tech email to escalate a resolution to my service issue. And he followed through as promised with an email update to me this evening (no success). He promised to continue monitoring it for me. As a disabled senior without a landline my cell phone IS my LIFELINE. 5 days without phone access along with the considerable efforts on my part to obtain use of a phone to make needed calls is beyond frustrating! This situation remains UNACCEPTABLE! Monday I will contact the State Attorney General IF I still have no phone service after a full week.
Aug 13th, 2023