Petco

Robert Davis _{on Google}

Mar 31st, 2024

Good people

Tristan Schweitzer _{on Google}

Mar 27th, 2024

Started getting back into freshwater fish keeping again after a long period away. And Jared was a massive and huge help throughout these last few months. His knowledge of tank health and fish keeping is bar none some of the best advice or conversations I've had at this location. My family and I have set up 4 community tanks that are fully planted and every time we went in, we were able to leave the store happy. Going to miss Jared. By fair this stores best fish keeper.

Craig Mr. Bourbon Mercier _{on Google}

Apr 1st, 2024

As an Elite Yelper, I don't like having to write these types of reviews, but I believe in full transparency especially when as a consumer I am treated with disrespect and their actions result in a full boycott of the entire brand.
As you can see in previous reviews, I have had both good and bad experiences with the Auburn Petco. I used them for over 4 years as my dog's groomer and I have purchased fish, fish tanks, dog food and many other products over the past 8 years. When I have bad experiences, I talk about them on here and I provide feedback through the Corporate office to ensure they have an opportunity to address any concerns. I have raised concerns with store management and they refused to speak with me which is why I resort to online reviews and corporate complaints.
So fast forward to March 2023 and I decided to give them one last chance and schedule a grooming appointment with the Auburn Petco. Less than 48 hours from my dog's appointment, I receive an email notification that my appointment has been canceled. I call the store to inquire why and the person who was supposed to perform the grooming answers the phone and then hands me off to a Manager. The Manager tells me the reason they cancelled it is because my dog has been "referred out". This confused me as I had no idea what she meant. I asked for clarification and she says "Our groomers refused to work on your dog". I am baffled at this point because my dog has never shown any aggressive behavior, has always behaved and tip VERY well to the groomers. I asked the Manager if she was telling me that my money is no good to them if their groomers have no justified reason for placing my dog on their "Do not groom list". You may laugh but it's a real thing because no Petco will allow me to schedule grooming services or any other services involving canines.
At this point I was furious, but I wasn't going to take it out on the Manager. I hung up, called the corporate office and filed a complaint because they had not reason to blacklist her other than to retaliate for the complaints I have filed against the store for poor customer service, cancelling appointments at the last minute and for fire safety violations that could jeopardize human life should a fire start in the front of the store.
Petco has officially ended up on my Boycott list despite being a Petco credit card holder. They have since disabled my ability to login to the mobile app and I feel they are taking out their frustration on the dog because they have a problem with the human. They had no problem taking $120 every grooming from me, but get a complaint because they do something wrong and now it's the dog who has to suffer.
It's sad it has come to this because I was loyal to Petco and they are allowing groomers to decide the fate of a dog when the dog has done nothing wrong, but that's what you get for being loyal.