KeyBank

I want to publicly thank Stephanie. My 24 year old son just lost his dad suddenly and tragically 2 days ago and was dealing with a fraud transaction that kept locking up his debit card. I also had a transaction that turned out more complicated than expected. She was so very kind, knowledgeable and efficient through the whole ordeal. Thank you! She proved, You never know what others are going through so always be nice!
May 11th, 2022

My savings account was hacked the week before Thanksgiving. It was a Saturday evening when I noticed someone had been in my account. I called the number on the back of my debit card. The man I spoke with did not speak good English & was annoyed that I kept asking him to repeat himself. He also gave me incorrect information as to how the case would proceed but put a hold on my account & told me I could open a new account on Monday . That Monday I went to the local branch who advised me I could not open another account until the fraud Dept released my money which could take 10 days & I could not withdraw any money without the fraud Dept allowing it. The banker Tasha called the fraud Dept & we waited on hold for over an hour to get someone to release funds. Now here I am a week later waiting again at the bank over an hour for the fraud Dept to answer so I can get more funds as the investigation has not been completed yet & I have to pay bills so I need bank checks also. THIS IS ABSURD!!!!! I cannot believe The Key staff has to wait on hold so long & that have to wait up to 10 days for an investigation to be completed before I get my money & have been given so much misinformation . When this is done Im taking my money OUT OF KEY & going to a bank with better ratings as Keys rating is 2.1
Mar 24th, 2022

Tasha was super helpful helping me with my fathers finances. Very personable and top notch customer service. Thank you from the bottom of my heart!
Mar 17th, 2022

I was completely upset with my experience this morning when contacting the bank. I was having an issue with my account being in the negative and the teller laughed at my issue. She legit LAUGHED THROUGH THE PHONE about something I did not understand. So unprofessional i will never contact this location again. Making your customers feel stupid, is low. Really low.
Oct 11th, 2021

Oct 4th, 2021