Twin City Outdoor Equipment

Would highly recommend. They pickup and drop off for service which is a huge plus. I knew there was an issue with one of my spindles so I left a note on it when I left it out for pickup. They called and let me know what the issue was, what they were doing, and about how long it would take. It was dropped back off right when I expected and the bill was exactly what they told me it would be when they called about the spindle.
Feb 26th, 2023

Feb 7th, 2023

NO GOOD! One star rating is too good! Won't repair problem under warranty even after I emailed pictures to the manufacturer and they emailed me back saying that they could see that there was a problem and wanted me to take it to a dealer so they could repair it. Jeff at Twin City Outdoor Equipment would not even consider repairing Gravely HD 48 mower I bought new from them before or after the manufacturer saw there was a problem!! Don't fall for his lies!
Feb 5th, 2023

Jan 3rd, 2023

The company I work for had to have on our chopsaw repaired and at the time of dropping it off was told by a tech that they would text us with information. Two months have gone by and havent heard a word from the service dept. I finally called them and was told they were waiting on a part from the factory. I commend them on using genuine parts and not just using aftermarket parts. But let the customer know something, make a simple phone call saying,, "We are waiting on a part and it will take a few weeks getting it here, because its on backorder." Dont leave us in the dark. If that was the case, I would have fixed it myself.
Nov 10th, 2022