Capital One Bank

The ATM began a reboot or something while I was trying to make a withdrawal. It kept my card. I went in the branch, there was a young lady with a mask on at the second glass door. I told her( through the door, because she would not open it) that the ATM just kept my card. She said we have nothing to do with that machine, you just gotta order another card and proceeded to walk off. The door was locked. She did not come back to the door or offer any assistance. I dont know who the branch manager is at this location, but it seems some of your employees need to be retrained. They have no customer service skills. I understand it was a little after 5:00 and the bank just closed, but it was the way she said it and just walked off so rudely.
Jan 29th, 2024

I sat in your drive through for an entire to make change for my job. The first cashier that help was not very good with explaining why my social security card and my drivers license was need to make change for a company that banks with yall as a cooperation. I will definitely be contacting my TM in reference to this as well as the branch manager. No way it should have taken an hour to make change this is horrible
Jan 15th, 2024

Oct 14th, 2023

Jun 26th, 2023

Not the sites fault itself, but Capital One is trash as a whole. I've been waiting on this trash corporate system to send me my debit card. I've been waiting a d*** month and a half. I have bills attached to the card. Not everything can or should be linked 2 your account. So I'm behind on things due to them not being able 2 print a piece of plastic!! They keep u tied behind automation so they really don't have 2 answer questions they can't answer! Have to jump through hoops and automations to even get employees.
Jun 20th, 2023