First Horizon Bank

Iberia was bought by first horizon and then yesterday 3-2-2022 TD bank bought first horizon! TD is a not an American as its a subsidiary of Canadian bank that froze bank accounts who protested tyranny lately
Apr 25th, 2022

Probably the worst Bank to deal with. The overall customer service is less than acceptable. Mobile deposits are routinely rejected for unknown reasons. It's the same business check, same amount each week. They can't tell me why it's rejected because the check meets all their requirements for legibility. I'll be transferring all business out of First Horizon.
Sep 11th, 2021

Great bank great people!
May 10th, 2020

Tellers and managers are friendly, efficient, and accurate. 3 things I look for in a bank!
Mar 14th, 2018

Update since review first posted: Called toll free number to speak with customer service this morning as the service team member that told me funds would be available Monday morning was wrong and the funds were still not available. This agent said that they changed the hold to Wednesday morning. No reason. I have not received any notice of any hold, two days or ten days. If I wouldnt call, Id never be aware of the arbitrary changes. This is on a check from a major financial institution with a considerable operating balance. We are not talking about a questionable personal check, we are talking a major corporate entity. So think about this if you are considering opening your account: even if you are told your funds will be available at one time, FH can change its mind and keep those funds back. Nothing you can do.Original review: The customer service levels as Iberia were questionable but on par with the what was to be expected at other nearby banks. With FH, it dropped substantially below par. First issue was with other parties being added to my accounts without my consent, an error that only could be corrected by bringing that person in, who works the majority of the year outside this country. A shrug and an oops. Literally, all I received. No further suggestions or attempts, just an oops. Then an issue with a loan disbursement that was lost due to an error in the routing number from FH. This branchs manager said, oh yeah, I immediately knew what it was it happens all the time. Arbitrarily holding deposits, even on my business accounts. When you call to confirm availability, you get different answers from different people you speak to. It may be tomorrow, it may be three days, it may be 10. We dont know. Beyond that, all you get are stock responses, the employees are no more helpful than the text you can read on the screen yourself. We are sorry for your inconvenience. We can understand your frustration. All I want, is a bank that is up front with their hold times and *consistent* with them. That has a uniform routing number for an account that does not change without big notifications being sent to their customers. I can get all kinds of notices about offers for financing but nothing for a routing number change?! Beyond that, a team that doesnt shrug and say oops when an error occurs on their end and they cant be bothered to even pick up a phone and find someone up their corporate hierarchy to resolve the issue. This will never be found at FH, all I can hope for them is that their new acquiring parent company can straighten it out. I highly doubt it but the behavior exhibited FH screams insolvency or at the least, an understanding within the company of how close to insolvency they may be. I will be doing whatever is necessary to close out these accounts, or at the least zero them out and lock the cards, before that inevitable day arrives. Definitely do not recommend.
Dec 13th, 2022