Candlewood Suites New Iberia, an IHG Hotel

I'm writing this review to hopefully save someone else a headache while traveling. Before "management" comments some blanket statement about contacting them, we already did. When we brought our complaints to the front desk we were offered a comparable room in similar condition and told to reach out to management with our pictures and videos of the roaches crawling on the walls, which we did. Nobody ever contacted us. At this point, it's 11:00 at night and all the other hotels in the area were booked. We NEVER had hot water for a shower our entire visit. We even tried waiting until 2:00 am and at best it was like warm. The room was absolutely filthy. It appeared that prior to us, it was a long term rental that had not been cleaned properly before our check in. The trash in the bathroom wasn't even taken out and was completely full. I opened the cabinet to get a plate and there was a roach crawling on the dishes. My dogs kept trying to get to something under the bed. There was so much trash under both beds it was obvious they hadn't been checked in a long time. We removed trash, linens, vitamins, sunglasses, etc. There was trash left in the kitchen cabinets, empty food boxes, and even a whole bag of onion skins in the drawer. The lady at the front desk told us that they were down to one cleaning lady for the whole hotel and she was much older. However when we were checking out we saw that they in fact have a whole cleaning crew. The building is older and has that moist, mildewy feel to it and they do not offer any perks such as an adequate breakfast or a workout room. Technically they are there, but not operational. There were huge cones and tape blocking the gym. This all would have been doable but the lack of cleanliness and hot shower sealed the deal for me. I will be looking for a better option in that area for my future visits.
Apr 7th, 2024

Apr 6th, 2024

Jan 16th, 2024

Well first Off When you walk in the building makes you feel like you're at home The front desk personnel has great personality can't ask for any better The cleaning crew is very awesome they know what they're doing great personality And the manager over here Is Awesome The whole building Smell so good and the people that are staying over here Or very nice I would recommend staying over here short or long term If I could give a 10 stars I would Great hospitality can't ask for no better Rooms: So very clean they take pride in what they do Safety: All about safety
Jan 16th, 2024

Dec 13th, 2023