Lafayette, LA Bank

Pamela did an exceptional job do me. I highly recommend her if your considering purchasing a home.

Waste of your time trust me.

The worst bank I have ever used

Went in to assist my mother in obtaining a cashiers check. The ladies in the branch asked all the right questions to make sure my mother was not in any danger of fraud. C ... more

Arlene and Mandy very nice staff here one of the only branches I will come too.

Do you work Monday through Friday? No time to go to the bank during normal business hours? You would think hey Ill go to the bank on Saturday morning and do what you need ... more

I like capital one as a credit bank, I am from Florida but I am visiting Louisiana, I would like to visit this bank and learn more and better services

Settlers Trace branch is open Saturday mornings. Great staff.

I got home from the deer camp and realized that I had left my wallet in my camper. I needed cash to get gas to go back and get it. My wallet had a little over $400 in it ... more

Just set up a mortgage account here. Tracey Lassere worked with me through the whole process. Everything went smooth and the closing was fast.

Create Customer Service

After nearly a decade of business, I have never been more appalled by the service that we have received. The manager, Chris Kesel, is EXTREMELY rude and unprofessional. F ... more

We've been customers of theirs for about 20 years. Never had any issues throughout all of the expansion and merging.

Always smiling friendly and helpful!!

I just opened a checking and savings account here after relocating back to Lafayette. I visited the Congress St. branch. Wonderful location! Our rep was kind, helpful, an ... more

if i could i would put a half-star and i don't even go there!

Terrible customer service. Unresponsive, not very upfront with their terms and conditions.

Finally left and went to chase, it's lovely!

No one ever answers the phone. Almost zero customer service and useless when it does occur. Mistakes in the accounting, depositing and withdrawals are frequent. This bank ... more

This is horrible service we waited in line for at least a hour.The staff is so slow

This bank handled our commerical account very poorly and unprofessionally. Closed our account at 4:30 pm on a Friday afternoon after a meeting was had in person on Wednes ... more

Branch manager is lazy and unprofessional. I have witnessed how he treats his employees and he is the reason why my most favorite tellers have quit/resigned from their po ... more

Same experience! These are trash managers on up the chain! Including the president of the bank. There is no words for how pathetic these people are!

Poor Customer Service didn't say thank you for your service i would not recommend anyone to come here

I miss mid south, HW is so unsatisfactory

Thanks to Yves for the stellar customer service!

No reason at all someone should have to wait over 30 min at the window for a direct deposit form. Unless the building was on fire or someone was dying and neither was hap ... more

Worst bank service ever the employees at this branch are the worst employees ever they are rude and do harassment to people. This chawe location is the wirst chase locati ... more

Thank you so much Ms.Helena , you very patient to understand and tried to help us with the check/deposit stuff . I can not say how much that feel happy to meet and work w ... more

Always, okay, usually a breeze. Great staff!

Slow service!

They have two ATMS and both of them aren't working.

42 years with this bank. Has turned to pitiful excuse for a Bank. Ive already coded out most of my accounts. Withdrawing money. They just take money out of bank drawer st ... more

Great service. I was lucky to have an appointment with Michael and I was amazed by his professionalism. He spent a lot of time resolving all my questions and I was comple ... more

First and last that's for sure.

I love this branch

Kristal so friendly and helped me patientlybank all of it Great tO me Thank you

I have been extremely pleased with their services. They assisted me in providing credit card services for my business. The customer service provided by Donna is excepti ... more

Absolutely LOVE the staff at this location!!!

The worst customer service. Will be changing banks. Had a long banking period with another bank out of state before moving here and never once had a complaint. Since bein ... more

Greatest little bank around. Hands down.

Exelente

Best bank ever!!!

Great bank. Super nice people.