Lookout Marine

Apr 22nd, 2024

Sep 8th, 2023

We have been customers of Lookout Marine since 2018. We purchased our Tritoon from them in 2018, and we have had all maintenance completed by them each year with no issues. This year they recommended replacing our batteries in the spring. On 4th of July weekend , our boat gave us a low voltage warning and quit running . Obviously we were unable to get it fixed over the holiday, but the following week Lookout Marine fixed the wiring to our batteries that they admittedly wired incorrectly and assured us that the batteries were good to go and the incorrect wiring had not damaged any other mechanical parts, including the alternator. During our houseboat vacation week shortly after , the same problem occurred while we were on the lake. I immediately called Lookout Marine and was put on hold for several minutes and we then told the service manager had stepped out for lunch and would give me a ring back later, even though I explained the emergency situation to the man on the phone. Fortunately, we were able to contact Troxtell Marine and they put us in touch with a mechanic who was able to replace our alternator and get us back on the lake quickly. Lookout Marine refused to take any responsibility for the alternator and made note that they hadnt charged us for the additional service call, which I would only expect as they were doing the service call to correct their mistake. Im disappointed that as long time customers, we received such poor customer service and support. The good news is that we have found an honest mechanic who will be servicing our boat in the future.
Aug 11th, 2023

awesome customer service at parts desk! stayed 14 mins late for me to get a part. really recommend for all needs
Aug 6th, 2023

Bought our boat here in 2018. Our yearly service has been completed here every year. This year the service department has been poor, at best. Ill take my business elsewhere.
Aug 6th, 2023