Kentucky Humane Society Eastpoint Pet Resort

Apr 9th, 2024

My dog is groomed and boarded here. She loves to come which is a statement in itself. The staff is kind and friendly, feel like we are in good hands! Great communication with staff.
Apr 6th, 2024

I think there have been some disappointing changes with new staff at this location. Ive taken my dogs to this location for almost three years and its always been lovely! One of my pups is pretty reactive, and the other is often anxious. The staff would work with our dogs, take the time to carefully approach and make them comfortable when they were nervous, etc. and it has helped tremendously! I mentioned that one of my dogs is reactive and barks a whole lot while hes on leash. The time before this last visit, a staff member took extra care to sit with him and help him in doggy daycare, and came out when i was picking him up to tell me how great he had done and how he was welcome back at daycare anytime! So it was especially disappointing to come back to this location a month later to all unfamiliar faces and surprise re-evaluations that both of my pups failed. My reactive dog, the one welcome back anytime, was permanently banned from daycare because his ears were back and at one point his hackles were raised, which they marked as aggression. I understand wanting to be careful and selective, and being cautious around dogs who are new to you (especially loud ones with big feelings) but such a drastic shift after such a long time makes me wonder about extenuating circumstances, and perhaps about the mood and patience of the staff members doing the evaluations. When i was picking them up, the staff member explaining their decision was either unable to provide more detail about what had happened. I wasnt combative: i recognize that my dog has behavioral issues that we have been working through, and that hes never been aggressive before doesnt hold much water! I asked for advice on working with my reactive dog to get him better ready for daycares elsewhere (since by all accounts previously i thought the work Id been doing with him was demonstrably helping) and she handed me a training pamphlet and said Im not sure how much it is: Ive never needed it in a tone that i tried not to take as too condescending. This happened a while ago, as i waited to leave any kind of review until i thought i could evaluate the situation without being overly emotional. All in all, Im sad to see big staff changes and will not be back. Well miss the people that we knew, but i no longer have confidence that they are the best at recognizing and adapting to different dogs.
Mar 2nd, 2024

I can go out of town and leave my cat here, knowing they will always take good care of him.
Dec 6th, 2023

Nov 27th, 2023