The Pinnacle of Louisville

I sing regularly as well as visit a resident at this community weekly so I am in the building often. Every single staff member, from the caregivers to Maintenance to the Executive Director is so kind and genuinely happy to be there. The staff love the residents, they aren't just there to provide care and do a job. You can go to facilities that are bigger and newer and offer more services but when you are looking for a place for a loved one with cognitive decline those are not the benefits that they need, they are benefits that cater to YOU and what you would want. Those with memory impairments need an environment that will encourage interaction, provide loving care and embrace your loved one with warmth and affection no matter the circumstance. They need a home filled with love in the same way that we need it as children. You will find that at The Pinnacle. Don't take my word for it. Go visit, you'll feel it.
Feb 1st, 2024

Excellent service and a good place to spend time
Dec 22nd, 2023

The Pinnacle really cares for their residents. They treat them just like family. They have nurses, LPNs and RNs, on staff 24/7 as well as an 8/1 caregiver/resident ratio. One of my favorite things about the Pinnacle is the huge outdoor area they have for their residents. Residents are encouraged to go outside, whenever they want, to garden or just get some sunshine. Its a lovely place.
Dec 6th, 2023

My stepmother was a 13-month resident and I couldn't speak more highly of the care and culture at Pinnacle of Louisville. The Pinnacle team, from administration to care staff were exceptional in caring for my stepmother and supporting us as a family through a very challenging season of life. This was my first direct experience with memory care and it was a very good one. My stepmother received personal care including a variety of therapies that improved her quality of life. Pinnacle is more than a facility they are an extended family. Thank you Pinnacle team!
Nov 25th, 2023

Always short staffed and the cook shalonda has a very bad attitude. Dean is an excellent cook. Grace is very attentive and wonderful to talk to. Teresa is a good worker. Found Ann the nurse sleeping on the job. Need better management at this facility. Also Shawn is not a honest person. He smiles and tell you one thing and then rude when you meet with him with a complaint. I saw a patient fall to the floor and the caregiver just sat there and said he does that. Dangerous place to leave a loved one. Improvements has been made since 3 years ago. Food is delicious. Place is clean. Staff is friendly. Still need to work on the caregivers and nursing staff. Keeping you from getting 5s.
Nov 20th, 2023