James Motor Company Mercedes-Benz

Apr 7th, 2024

This was the worst experience that Ive ever had. The staff was unprofessional, including management. They tried to sell me a car that was missing parts, and kept trying to reassure me that the car would be ready. It was never ready and after 3 visits of being let down, I requested to work with a different sales person. Mark Walsh was a disgusting person who threw a folder at me in rage and told me that no one in the building would sell me a car. I requested a manager to close the deal and the manager, Eddie was just as unprofessional. He randomly called me one night just to talk, telling me about his day and how he was working late and was ready to go home to make pizza with his family. CREEP. There were so many other instances of him just wanting to talk and being strange but that was the last straw. I dont appreciate being called outside of business. He also refused to call me by my name and was hostile when I corrected him. Long story short. I called the Mercedes-Benz dealership in Louisville and their customer service was so much better. I also have a much better car than what James Motor Company had. So, I recommend saving yourself the trouble and time by going to better dealership with higher standards of professionalism.
Mar 17th, 2024

My wife and I bought a 2024 GLC 43 AMG from Bob! He was great to deal with. Do yourself a favor and ask for Bob! They earned a customer for life from the Blakes. We will be back to buy more from them in the future! Glad we made the trip from Louisville to check out this vehicle. They were much better and more knowledgeable than any dealership we had been too.
Mar 16th, 2024

Made a deal on a vehicle on Monday - sales manager told consider the car sold. Was supposed to do paperwork on Wednesday as salesman was out on Tuesday. Got a call on Wednesday morning that car was sold to someone else and it was just bad luck. Not how I do business so I cannot recommend this dealership.
Mar 13th, 2024

We had the best sales experience with Bob S. Make sure to ask for him! We purchased a 2024 Mercedes AMG GLC43 and couldnt be happier. Thank you for everything!
Mar 11th, 2024