Rod Hatfield Chevrolet Used Cars

Tanner and Logan!! Thanks for being so helpful
Mar 18th, 2024

To say the least, Rod Hatfield is an extremely dishonest and disorganized car dealership. I bought a used car and paid what they wanted for it. The Carfax was clean. Later, I took it to another dealer (where the car still has a remaining factory warranty) to check an open recall and to fix a minor problem only to learn that this clean car had previously been wrecked and had a massive amount of repair work (equating to almost $10,000) done to the front of the vehicle. This was not disclosed by Rod Hatfield at any point during the sales process. I would never have bought the vehicle had I known about the severe damage. The sales manager I talked to has a terrible attitude and denied that anyone in the organization knew about the damage. I called him out and he got very defensive, and dismissive and said they get screwed all the time, which is not my problem (maybe they wouldnt if they took more time to research the vehicles they are taking in on trade). After a long conversation, he finally agreed to take the car in for repair. They were nice enough to give me a loaner with no gas. After a few days, I got the car back and they had not fixed the problem. Instead, they did unnecessary repairs (changed three or four tires rather than the two that were bad and replaced a part they found no damage to which was told to me by my salesman. I dont really know what they did to it because they refused to provide me with a summary of repairs. I called again and spoke to the same sales manager who, essentially, told me they were done spending money on it and that he had driven the car and the issue was resolved. No, the issue is NOT resolved! In total, they spent around $900.00 on the car while I spent over 40K. They owe me money back on the purchase price since they neglected to tell me the true history of the vehicle. They also owe me the repair of the vehicle. Now, they will not return my phone calls. Which leads me to believe they have something to hide. No wonder they have you sign a paper saying you wont take them to court! I would stay far away from them as they are not an honest enterprise, and they couldnt care less about their customers unless it is taking their money. I waited to post this review trying to give them the benefit of the doubt that they would make things right. Clearly, even after a BBB complaint, they are not honest enough to do so. Edit to add. They had the nerve to send me a "one year anniversary of delivery" to my email stating that they pride themselves in "quality of cars sold" and a "the customer is always right attitude." They are nothing but low-life scammers and liars.
Jan 2nd, 2024

Want to thank Jonathan Jessie for the excellent customer service for making my purchase of the 2013 dodge ram easy and painless.
Jun 28th, 2023

Great customer service, very friendly take care of there customers Not pushing sales man
Feb 14th, 2023

So I took my 2013 malibu for an oil change and have a test done because my engine light had been coming on. So they checked it. Came back as a stuck valve , being a 500$ part . so the guy started to call in my warranty said they couldn't call it in cause they dont kno what kind of warrenty i had, and got charged with unfinsh work. As I was told I can take it to a any Chevy dealership in ky. Very unprofessional workers., and cheated out of 200$
Nov 2nd, 2022