Estes Express Lines

Jun 27th, 2023

Jun 18th, 2023

I had the unfortunate experience of having two deliveries with this company recently. One item was delivered unannounced without scheduling a delivery date, or a courtesy call. The second item was actually scheduled but they didn't show up that day never called to say they weren't coming, tried to deliver on a day I specifically requested them not to, and then gave me attitude when I had to reschedule. Item finally arrived a week later with no notice.
Jun 5th, 2023

Awful communication. I heard something along the lines of that there was no address on the package. There were 3 stickers with my address on it. Who the heck was not paying attention? I had to put way too much effort to figure out what was going on with my order.
Apr 22nd, 2023

Worst customer service ever. I ordered a very large vanity, Estes was the delivery company. The first one was broken, the second they left literally on the curb. It's a 72 inch vanity that is obviously quite heavy. They originally called and said they were delivering on a Wednesday, they no-show no-called. I then got an email on Friday saying it was delivered. They made NO attempt to contact me. I called to have them move it into the garage since no one was home. The person taking calls is using her personal device, I reversed looked it up. She said she'd call the driver and see if they could come back and move it. Then I never heard from them again. I called and called, I called corporate. They were rude. They made no attempt to resolve the issue. I had to have another moving company put it in the garage.
Jan 24th, 2023