Baptist Health Medical Group Neurosurgery

I only give this place two stars because the front desk staff was incredibly friendly. I waited for this appointment for weeks which isnt the issue. I actually work for a neurosurgery clinic and understand specialists see a lot of patients. I have dealt and suffered with chronic back pain for years. I have given up so many times on treatment due to the way providers have treated me. I have been treated like a drug addict and a liar countless times so its easy to give up but I met an amazing primary care doctor who actually cares about me and my debilitating pain. So I went through all the motions with physical therapy and pain management. I did injections and epidurals as well as multiple ER visits in between and nothing helped me. The ER recommended Dr. Kiefer to me and once again, I had hope that maybe he was someone who cared and could help me. I was dead wrong. He maybe spent 5 minutes with me during my appointment and told me that there was nothing on my imaging that he could see that would cause me that much pain and told me to keep seeing pain management and physical therapy. I sat in the room after he left for a few minutes to give myself a moment to grieve and cry, realizing that none of these doctors actually cared about my pain or even took the time to maybe find out why its happening to help me and understanding that this pain is my life now. Just a bit of advice, if youre looking for someone to help you, Dr. Kiefer is not it.
Dec 24th, 2023

I can see why the poor reviews. Place is so garbage they wouldn't even see me. My extruded discs appreciate that.
Aug 31st, 2023

I had an appointment in 2022 because I had increased pain in my lower back. A Lady PA walks in and blurts out.."Are you ready to schedule the surgery!" Never explained the results of the New MRI I had, or what options were available to me. She went straight to wanting to schedule surgery. I was told previously by Dr. Brooks who cared more about his patients than he did about making money for Baptist Health and himself. He told me straight-up a surgery would make my chronic pain worse at this point because there was a 50% chance it won't work I needed to put it off as long as I could walk. He also said shots in the back wouldn't help my condition. But because of clinic protocol referred me to pain clinic. I asked girl scheduling the appointment for pain clinic why he referred me there she said for shots. I declined the referral. Dr. Brooks retired shortly after that. A few years before that I saw Dr. Bean also Baptist Health Spine he told me same thing surgery would and could make me worse to put it off as long as possible. He also suddenly retired.
Feb 4th, 2023

I saw Dr. Kiefer yesterday. He was very professional. He gave me a very thorough check up. Told me what was wrong and what I needed to do. I was very impressed. I was not impressed with having to wait so long in the waiting room. But, other than that you guys are top notch.
Oct 13th, 2022

Complete joke, if you can get an appointment just prepare for a reschedule. Dr. Jahni or however you spell it is the biggest medical joke Ive seen. Been scheduling appointments over a year and some how once were 2 weeks from my appointment he gets called to work in the hospital. UK Neuro is the only way to go, hell UK anything Baptist is outdated and has the worst staff of any medical facility in Lexington.
Jul 7th, 2022