PANDORA

Monica G. A. _{on Google}

Dec 20th, 2023

Terrible customer service. I came in and the associates just looked at me and no one said that you needed to give your name until I caught on. If not, I would just be standing there. Finally got called and the person who was assigned to me was not welcoming at all. Every time I asked to look at something, it felt like an inconvenience for her. Maybe because I looked young and she thought she wasnt going to make a sale. I wished I spoke up and just asked for someone else or just walked out.

kameron smith _{on Google}

Dec 16th, 2023

Came in there today and an associate came up to me and my girlfriend, and we told him that we would either like a resize in a ring or we would like to swap it out for the same ring just different size. He looked at it for 2 seconds and said it was worn in and scuffed. I just had just gave that ring to my girlfriend for Christmas and it wasn't the right size. He said that there was nothing they could do. We then went to another jewelry store with the same ring and they said nothing was wrong with it. It was in perfect condition. Terrible customer service, not coming back. Thankfully Zales helped us immediately. Recommend Zales to everyone and not Pandora.

Evan Watson _{on Google}

Dec 16th, 2023

This Pandora store is not the Pandora of old. I have shopped at Pandora in Fayette Mall since they opened their first location in the Mall. I used to enjoy the experience.
Now the experience is more like shopping on a used car lot. I went gift shopping at the Pandora store last week knowing exactly what I wanted. I came out with one item that I had intended to buy and one item I hadnt intended to buy although I am happy with it. If my sales clerk had had her way, I would have spent hundreds more. I was told you need this and this, and oh ya, we also have this. Oh, you should buy this for her.
If you buy this and this and spend this much money you can have a free bangle bracelet. I say, my wife already has a bangle bracelet and she doesnt like it. Well you can give it to someone else she says.
The sales pressure to buy additional items was ridiculous.
It was not the pleasant experience it used to be.

Diederick van Oorschot _{on Google}

Oct 20th, 2023

Friendly and helpful staff.
Well helped.
My wife loved her Kentucky Derby bracelet pendant.

Launa Shaffer _{on Google}

Aug 14th, 2023

Bought a gold ring. Didnt last thirty days and broke. Store manager Abbey wasnt helpful at all in my opinion. Wont be back. Will buy better quality jewelry next time.