Lowe's Home Improvement

Apr 8th, 2024

I do appreciate the veterans' discount and the veterans' parking at Lowe's.
Apr 7th, 2024

BEWARE OF RETURNS POLICY/ ZERO CuSTOMER . Unable to return extension cords in original packaging , never opened or used -not even for a store credit. Advise against doing business with a company that wont honor returns in perfect unused packaging. Buyer Beware ! Lowes system-wide has this no return policy if u dont return within 90 days - even if in new condition. Not even for a credit . I realize maybe you dont get your money back after 90 days, but no store credit ? Also, I asked to speak to a store manager and no one was available to speak to me despite waiting 30 minutes. So a policy they wont even discuss with you as a regular customer - lost me as a customer. Im warning others. Hello Home Depot !
Mar 31st, 2024

Mar 30th, 2024

Rarely is anyone available in store and even rarer that they know what they are talking about. My main issue is with flooring installation services, which will have you go through 20 different sub-contractors and call centers to get anything done and they all provide different information. I was told in-store that I would not have to move furniture. I was told by the sales person that delivered the quote that I would not have to move furniture and that the floors would be done within a matter of hours. These were lies. I did remove large items, loose items and items from the closets. I was told by phone, the day before the floors were meant to be done, that I would need to remove Personal Items. I mentioned the things I had moved and it seemed sufficient. I had left a shelf and dressers. When the installers came, they said everything had to be out and everything had to be off of the walls. They immediately suggested rescheduling, keep in mind, this was on a Friday. I moved the remaining items out of the rooms. They then found subfloor boards under the carpet that had some movement. Now they say, we cant do this floor at all and that I should replace my subfloor, a $2,500 job. The contractor that installed the same type of floor in other rooms of the house over 4 years ago, including the hallway adjacent to the rooms in question, came to evaluate the situation. He said the floor should not have been a problem but that we could brace the spots mentioned. We did that. The subfloor is screwed into braces, screwed into joists and connected directly to the support beams of the house. The subfloor in these two rooms was not able to move anymore than the rest of the house. This was the consensus of 3 separate flooring professionals that inspected the subfloor: No subfloor is perfectly level, but any signs of unevenness or high or low spots had been remedied. Subfloor unevenness was not greater than 3/16 of an inch over a 10-foot span or 1/8 inch over a 6-foot span. Meanwhile, the installers sent by Lowes never brought out a level or spirit bar. They seemed more concerned about finding a way to decline the project. I rescheduled the flooring installation and spent another day out of work, in order to get this completed and get my house back together. The installers immediately voiced their doubts about the subfloor. We all walked around on it. There was no extraneous movement in the subfloor. They made a call and told me they would not be installing the flooring. I then received a call from customer service, I explained that I had been misled, inconvenienced and that I have lost money in this overly complicated process that I only agreed to because it was supposed to make things less complicated for me. She seemed to be understanding and told me that I would receive a Full Refund. I then received a refund for labor only. I no longer have materials to return because I had to find someone else to finish the project that Lowes was supposed to do. I understand that I cannot return these materials. However, something should be done to remedy the time, effort, money, and stress this has caused. Anyone from Lowe's refuses to talk to me now. I missed 3 days of work directly to dealing with the flooring project. My company lost money on my time away. I have since missed additional time and money because the stress of having his home turned upside down for all this time has lead my elderly dog to having several Addisonian crises. I was led to believe this project wouldve been done in a few hours. I was misinformed about some things and completely lied to about others. The only reason that I agreed to this project was to make things easier on my family. This has been far more difficult. It has now been a month since this project was supposed to have been done. I have lost 3 days of income, and nearly $1K in vet bills. In the planning of this project people saying they worked for Lowes would not stop calling me. Now I cant get a response. I keep getting directed to Customer Care but no one seems to know what that means.
Apr 8th, 2024