Community Trust Bank

Bad experience with Amy Len Dailey, she was so rude with me and asked me to leave and stopped to serve me when I asked them to print me cashier checks policy after argument with her employee so I believe they were lying to me.
Mar 18th, 2024

I do not recommend this branch!! Amy Len Dailey who saying Im the supervisor here she was very rude
Mar 17th, 2024

Horrible slow service. Rude employees.
Dec 22nd, 2023

Im a server, so I have to deposit cash frequently. Everyone is always so nice and fast :) I typically see Angelica through the drive thru window and shes always so pleasant. Although they probably get annoyed with me because I ask for a deposit slip literally everytime Im here.
Aug 15th, 2023

I went to this location to cash a check- the check writer has an account here; I do not. But I do have identification and have never had a problem providing that or my thumb print. Considering this is the 4th or 5th check I have cashed at this location; I thought I knew the rules. Ive always gone through the drive through because I have a toddler who is inquisitive and likes to touch things. I pulled in today and Ann- the head teller- was absolutely the rudest person I have encountered in a long long time. When I explained to her what I was doing- she waved her hand and said gotta come in. I was a bit taken aback not only for the disrespectful manner in which she said it but also that she is claiming that I HAVE to come in because the lobby is open. Fun thing this time; remember that toddler? Shes in the back seat sick and Im just now able to get out and about after a long bout with pneumonia. What I thought was going to be a quick errand before taking myself and daughter home turned into an unnecessary show of power. I am displeased and aggravated- Ive never had any issue like this at this branch. My husband loves community trust - he has an account there as well as a loan that he just paid off. I am in fact disgusted enough that I will never visit this location again and I have a strong mind to insist my husband do business elsewhere. I can imagine this seems petty but dragging my sick daughter out of the car when it was not needed is not petty to me. And to Ann- have the day you deserve maam. There was no need for being like that or the forced smile and attempt at pretending to be nice.
Apr 2nd, 2024