OYO Hotel Cave City KY is located at 414 N Dixie Hwy in Cave City, Kentucky 42127. OYO Hotel Cave City KY can be contacted via phone at 270-279-1396 for pricing, hours and directions.
Contact Info
270-279-1396
Questions & Answers
Q What is the phone number for OYO Hotel Cave City KY?
A The phone number for OYO Hotel Cave City KY is: 270-279-1396.
Q Where is OYO Hotel Cave City KY located?
A OYO Hotel Cave City KY is located at 414 N Dixie Hwy, Cave City, KY 42127
Q What is the internet address for OYO Hotel Cave City KY?
A The website (URL) for OYO Hotel Cave City KY is: https://www.oyorooms.com/US/97035/?utm_source=GMB_US&utm_medium=Organic&utm_campaign=US_CAV001&latitude=37.1402&longitude=-85.9501&locale=en
Q How is OYO Hotel Cave City KY rated?
A OYO Hotel Cave City KY has a 2.6 Star Rating from 142 reviewers.
Room was not ready at check-in time of 3pm. Was asked to come back in an hour or two. Upon entering the room was very disappointed as our room was nothing like advertised. Mattress on a platform, barely a foot from the ground. Wifi did not work in the room only in front of the entrance or inside.No mini fridge or coffee pot in the room. Tried to shower around 7pm and the water would not heat up, asked about the issue and again was told to wait a couple hours because the hotel's permanent tenants were all getting home from work and showering and there was only a 50 gallon water heater for the entire hotel. At 7 AM we went to the lobby for the free breakfast however the lights were off inside and the door was locked. Again at 9AM when we were ready to leave the lobby was empty and the door locked. Called the after hours number posted on the door multiple times with no answer. Had to return at 11AM to return the room key. Security deposit of $100 was refunded 48 hours after check out.
Nearby activities: Close to dinosaur world and other tourist attractions. Not in a very appealing part of town.
Business Response on GoogleApr 4th, 2024
Hi Kayla B,We apologize for the inconvenience you experienced during your stay at our hotel. We understand that your check-in was delayed and that the room did not meet your expectations. We apologize for not providing the amenities that were advertised, such as the mini fridge and coffee pot. Additionally, we apologize for the issues with the water heating and the unavailability of breakfast.We take your feedback seriously and will address these concerns with our team to ensure that such issues do not occur in the future. We apologize for any inconvenience caused.If you need further assistance or would like to discuss this further, please reach out to [email protected]. We are here to assist you.Once again, we apologize for the inconvenience caused.Team OYO
Dean on Google
Terrible bed. No hot water.
Rooms: Terrible bed. No hot water.
Business Response on GoogleMar 30th, 2024
Hi Dean,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the bed quality and lack of hot water during your stay. This is certainly not the kind of experience we want our guests to have.We understand the importance of a comfortable bed and hot water for a pleasant stay, and we are truly sorry for falling short in meeting your expectations. Our team is committed to delivering a high-quality experience for our guests, and we assure you that we will take your feedback seriously to improve the services in our property.If there's anything we can do to make it up to you or if you have any further concerns, please feel free to reach out to us at [email protected]. We would be more than happy to assist you further.Once again, we apologize for the inconvenience caused and appreciate your valuable feedback.Warm regards,Team OYO
Karleigh Werner on Google
We got to the room and the photos do not match at all with what the room actually looks like. The mattresses were like a piece foam on metal bars.
My little sister got into the shower after throwing up and there was a window looking right into the shower along with no hot water at all.
After a few minutes of staying our father noticed cockroaches crawling on the door. We got up super fast and started packing our things back into the car when we noticed more cockroaches crawling around the windows, cockroaches dead on the ground outside, and more bugs and roaches in the shower.
The service was decent and the desk lady was super nice but we did not get to stay because of this problem. We would NOT recommend this motel for anybody to stay at. I only have a few photos of the cockroaches because they all moved pretty fast and started hiding but these 2 pictures are just 1 of the many roaches there were.
Business Response on GoogleMar 20th, 2024
Hi Karleigh Werner,Thank you for taking the time to share your experience with us. We apologize for the disappointment you faced during your stay at our motel. This is certainly not the kind of experience we want our guests to have.We understand the issues you raised regarding the discrepancies between the room photos and its actual condition, uncomfortable mattresses, lack of hot water, and the presence of cockroaches. Please be assured that we take this feedback seriously and we will work on rectifying these concerns immediately.We appreciate your kind words about the service provided by our desk lady. However, we completely understand your decision to not stay due to the mentioned problems. We apologize for any inconvenience caused and will do our best to ensure this does not happen again in the future.If you would like to discuss this matter further or require assistance with any other queries, feel free to reach out to us at [email protected]. Our team will be more than happy to assist you.Once again, we apologize for the inconveniences you faced and thank you for bringing this to our attention.Team OYO
Thomas Saulman on Google
Ok so first thin was there's no Mini fridge so I couldn't have cold drinks the wifi is really weak to the point where my phone didn't even pick it up and the shower gets cold really fast and there's no coffee maker in the room the TV only got about 20 channels and they charged me a 100 dollar deposit so I'd say it was a bad experience all around
Rooms: Not worth the time do your self a favor find something better
Business Response on GoogleMar 14th, 2024
Hi Thomas Saulman,Thank you for sharing your experience with us. We apologize for the inconvenience caused during your stay. We understand the importance of amenities like a mini fridge, strong wifi, a coffee maker, and a variety of TV channels. We regret that we fell short in these areas.Regarding the weak wifi, please accept our apologies as this is not the standard we set for ourselves. We assure you that we are constantly working to improve the quality of our services.In regards to the deposit, it is a standard procedure to ensure the safety of our guests' belongings. However, we understand your concerns and appreciate your feedback. We will take this into account for future improvements.If you ever plan to stay with us again, please reach out to our guest support team at [email protected], and they will be more than willing to assist you further.Once again, please accept our apologies for the inconvenience caused. We hope to have the opportunity to make it up to you in the future.Team OYO
