AAA Bowling Green Insurance and Member Services

I can not believe that this location is closed for the WEEKEND. Really!
Feb 21st, 2024

Thanks you Jessica for helping me with my insurance switch over. Knowing I will be saving almost $600 a year on my insurance. Is a huge help. You are the best. AAA is fortunate to have an employee like you. You're the best
Jan 30th, 2024

I dont recommend this business at all specifically this location. Every time Ive called them to ask a question about the increases on my bill. I met with a snotty unprofessional agent on the other side. This has happened 100% of the time. Im not sure whats going on, but these are the rudest people Ive ever encountered. it baffles me every time I call to ask a question that I have a right to know they feel the need to be rude and combative. Yes, Im calling because I have a question and I might be a little angry if my rate increases, but explain it to me , dont get snotty with me.lets talk and not treat the customer as if Im already in the wrong.
Jan 16th, 2024

I really have to brag on your service rep who came to my rescue today. My car broke down and I called your service. Ive never needed a tow truck before and didnt know what to expect. The drivers name was Shane and he was wonderful. So courteous and professional!! I immediately felt everything was going to be all right. I want to let the company know that you have a top notch employee to make you proud. Thank you AAA and Shane.
Sep 1st, 2022

I got a flat tire and my spare wouldn't be safe to drive on. Called AAA and they informed me a driver would be with me in less than an hour. After sitting in my car for 2 hours with no updates I finally got a notification saying driver had arrived. Upon looking at the drivers location he wasn't even close to me. After 3 hours of sitting on the roadside I finally got home. I can't even file a complaint within their website. I've never had a problem with AAA in the 4 years of membership, but a 3 hour wait time to get towed is completely unacceptable.
Feb 10th, 2022