Firestone Complete Auto Care

Always friendly service and they take great care of their customers.
Apr 9th, 2024

Joe and his team were very helpful, prompt & professional... thanks for the great service
Apr 7th, 2024

Terrible customer service. I took my 2016 Lincoln MKZ to them twice for a coolant leak. 1st time they ran the test they said the test showed that there was no leak. My car would shake while sitting idle than you would smell coolant burning. The reason I brought it in a second time is because the coolant reservoir was bone dry. I filled it before I took it in only for them to tell me THAT THERE WAS NO LEAK AGAIN! Charged me twice, and did not find the problem. I asked to speak to a supervisor, but of course they weren't available. I researched the issue, and it sounds like the leak is internal. Why didn't they get under the hood to find the leak instead of just hooking it up to a machine? Sounds like the mechanic don't want to do his job
Mar 16th, 2024

I brought my vehicle in at 530pm for a nail in the tire that needed to be replaced because it was in the side wall. Was quoted about an hour. They didn't have the tire to replace (warranty) at this particular location so I asked for them to use my spare til the new one came in. Me and another client were waiting past closing, he leaves shortly after close. At about 720pm I go back there and two guys are in the office talking, one sees me and walks out, the other stays in there. So I'm asking is there a problem, I get told they can't find a tool. So I'm waiting for over an hour because a tool couldn't be found, he said yes. I said I have the tool! So the guy said go ahead and go back to the garage. I went to get my tool out and he struggled to figure out what end to use. I said next time you need to ask the client. That's ridiculous I'm waiting for over an hour because you can't find a tool. It was 830 by the time I left out of there and still had to come back the following day in which my hoist that brings the spare up and down from underneath just so happens to break. The customer service has been going down for the last several years and at multiple locations. When checking out, had the nerve to try to offer me other services, Ha Ha! DECLINED! Not to mention the first Firestone I went to and had to call to tell them I'm in the lobby after waiting 8 mins and 5 additional mins after being put on hold.
Mar 14th, 2024

Huge shout out to Mike and his team. They saved my $400 Costco trip worth of groceries and friendly took care of an issue my Jeep was having until I could get it in the shop back home. Definitely saved the day.
Mar 7th, 2024