Ladd Service Company
-
1520 State Ave
Tonganoxie, KS 66086 - 913-369-3509
Hours
Chamber Rating
-
Jack Bauers
Great service great price, great company all around
Nov 7th, 2023 -
Jack
Would use their services again
Nov 5th, 2023 -
ross hatfield
Toby was great. I'll use LADD again. Toby cleaned up and triple checked his work.
Oct 10th, 2023 -
Kathy Tiszka
We had a new furnace and a/c installed in July, 2023 by Ladd Service Company and are very happy with their service and installers, P.J. and Michael! They were prompt, friendly and quick to get the job completed in less than one day! I always call this company for all my repairs and or replacements! All the staff has been superior, starting with the first contact on the phone! Services: Toilet repair, Garbage disposal installation, HVAC system maintenance, A/C system maintenance, Heating system repair, Cleaning, A/C system repair, Installation, Heating system installation, Install thermostat, Repair HVAC, Install AC, Water heater repair, Heating system maintenance, Thermostat installation, Shower repair, Garbage disposal repair
Sep 4th, 2023 -
Str8sixfan
Around July 10th of this year, had LADD out to put together a proposal for a new air conditioner. Ours was 16 years old (typical life cycle is about 15 years), and last 4 summers had been limping it along. Had a bad problem with condensate overflows in the house. Roger the salesman put a proposal together and we kept in touch. Told him I maybe needed more than a month to continue to get finances in order, even though the quotes were only good for 30-days he said he would work with me. We had planned for Friday August 18th to execute the proposal. I sent my signed proposal via email that afternoon, only to get an out of office reply from Roger that he was on vacation. 24 hours later, our A/C decided it was done for good in the middle of that ridiculous 2023 heat wave. Got up to 90 degrees in the house both Saturday and Sunday. I called LADD's office right at 7:30 when they opened Monday morning and explained the situation. They double checked and decided they could still honor the proposal that was over 30-days at no extra cost (they see quarterly increases some times in their industry). Luck would have it they were able to locate the York units in Wichita and have them coordinated to be installed first thing in the morning the following Tuesday. Install crews showed up at 6:30, and had the new unit up and running by 11:15 that morning. They even sent a technician out on Monday morning to see if there was anything they could do to the old unit to get me one more day free of the heat. Then a few days later they sent me a box of cookies and two nice coffee mugs with their logo to tell ME thanks for business. In the modern world of customer service, you don't see that sort of thing happen. From Friday afternoon to lunch time on Tuesday there were various opportunities where they could have looked after themselves and said "sorry, we can't do that", but instead they truly put the customer first.
Sep 14th, 2023
Contact Info
- 913-369-3509
Questions & Answers
Q What is the phone number for Ladd Service Company?
A The phone number for Ladd Service Company is: 913-369-3509.
Q Where is Ladd Service Company located?
A Ladd Service Company is located at 1520 State Ave, Tonganoxie, KS 66086
Q What is the internet address for Ladd Service Company?
A The website (URL) for Ladd Service Company is: http://laddserviceco.com/
Q What days are Ladd Service Company open?
A Ladd Service Company is open:
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: Closed
Q How is Ladd Service Company rated?
A Ladd Service Company has a 4.5 Star Rating from 76 reviewers.
Hours
Ratings and Reviews
Ladd Service Company
Overall Rating
Overall Rating
( 76 Reviews )Jack Bauers on Google
Great service great price, great company all around
Jack on Google
Would use their services again
ross hatfield on Google
Toby was great. I'll use LADD again. Toby cleaned up and triple checked his work.
Kathy Tiszka on Google
We had a new furnace and a/c installed in July, 2023 by Ladd Service Company and are very happy with their service and installers, P.J. and Michael! They were prompt, friendly and quick to get the job completed in less than one day! I always call this company for all my repairs and or replacements! All the staff has been superior, starting with the first contact on the phone! Services: Toilet repair, Garbage disposal installation, HVAC system maintenance, A/C system maintenance, Heating system repair, Cleaning, A/C system repair, Installation, Heating system installation, Install thermostat, Repair HVAC, Install AC, Water heater repair, Heating system maintenance, Thermostat installation, Shower repair, Garbage disposal repair
Str8sixfan on Google
Around July 10th of this year, had LADD out to put together a proposal for a new air conditioner. Ours was 16 years old (typical life cycle is about 15 years), and last 4 summers had been limping it along. Had a bad problem with condensate overflows in the house. Roger the salesman put a proposal together and we kept in touch. Told him I maybe needed more than a month to continue to get finances in order, even though the quotes were only good for 30-days he said he would work with me. We had planned for Friday August 18th to execute the proposal. I sent my signed proposal via email that afternoon, only to get an out of office reply from Roger that he was on vacation. 24 hours later, our A/C decided it was done for good in the middle of that ridiculous 2023 heat wave. Got up to 90 degrees in the house both Saturday and Sunday. I called LADD's office right at 7:30 when they opened Monday morning and explained the situation. They double checked and decided they could still honor the proposal that was over 30-days at no extra cost (they see quarterly increases some times in their industry). Luck would have it they were able to locate the York units in Wichita and have them coordinated to be installed first thing in the morning the following Tuesday. Install crews showed up at 6:30, and had the new unit up and running by 11:15 that morning. They even sent a technician out on Monday morning to see if there was anything they could do to the old unit to get me one more day free of the heat. Then a few days later they sent me a box of cookies and two nice coffee mugs with their logo to tell ME thanks for business. In the modern world of customer service, you don't see that sort of thing happen. From Friday afternoon to lunch time on Tuesday there were various opportunities where they could have looked after themselves and said "sorry, we can't do that", but instead they truly put the customer first.
Overall Rating
Overall Rating
( 76 Reviews )Write a Review
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