Shawnee Mission Health - Prairie Star : Emergency Room

Jan 22nd, 2024

Thank you Heather! You're an Amazing nurse. There is so much that goes on behind the waiting room. Spent 12 hours waiting for available room at main hospital. Prairie Star had all my tests completed before I was admitted and shortened my stay significantly. All staff were hustling the entire time and SO BUSY. Yep, I felt horrible but they were doing everything they could. Just one issue: for the idiot that designed the hospital entrance to go beyond a hospital, through a roundabout and back to the entrance, I hope your life never depends on urgency.
Jun 1st, 2023

Nurse Tiffany Hicks was rude to my wife. Pharmacy had issues filling a prescription and nurse Hicks said that we could not speak to the doctor who saw my wife because they were treating patients who were actually there and that she wasn't going to help because she rather help patients who were there. Would not tell us who we needed to speak to, to get the prescription figured out. Overall no bedside manner and a complete B.
Feb 16th, 2023

Me and my daughter came to Er first she was admitted then I was lol. Dr.Dane Boyack and the nurse Anna were absolutely amazing he explained everything in detail where u can understand it. Absolutely amazing bed side manner really made my very stressful, anxious few days way more relaxed! Thank you for all you do you're amazing!!
Sep 16th, 2022

The ER is horrible. This wasn't the first time that I went to this ER and never wanted to go back but since I was in urgent need and this is the closest one, I went again. Got told I didn't have anything wrong it was just anxiety because I didn't have any symptoms . That was after they treated my symptoms ...so you treated me for something I didn't have, and it worked? I got to look at my discharge paperwork to find what the 3 medicines were that they put in my IV, but they don't show anything, talking to other Advent health facilities said that its suppose to include that. Then I try to call the next day so I can find out the 3 medicines they gave me through an IV the night I went in. NO ONE CAN TELL ME. Medical records aren't open besides Monday-Friday, which is truly insane if they are the only people who can give patients information on drugs that have been put into their body by the hospitals doctors. Then the suggest is try to use the app, but the app says it has no clinician note because the provider hadn't completed it yet. Bruh, its been over 12 hours, are they trying to finish it next shift? It has all been so ridiculous.
May 1st, 2022