Furniture Row - Bedroom

Silvana Zolotic _{on Google}

Jan 7th, 2021

Came there, the open sign was on but all doors were locked with employees looking at me and ignoring me

Lisa Munoz _{on Google}

Sep 1st, 2015

Very friendly sales associates and not pushy. BUT that's where the good part ends. They charge for local delivery (I literally live 3 miles from the store and it's the same price whether it's 3 or 30). We had to wait several weeks for the furniture to be delivered. When it was delivered, there was a small piece (accessory) missing. They said they would call when they have it. After 3 weeks of not hearing anything, I called. They had me come in and gave me the piece off the floor model. When I was there, I showed them that Nebraska Furniture Mart had the same collection for several hundred dollars cheaper. Since they have a 200% price guarantee, I asked them to consider this. The sales person said that is a different brand, and has different features (though it doesn't--it has the same exact features). To be fair, she said that the set we bought was on sale now and so she credited me to the sale price. Still, I think they violated their own price guarantee. But whatever. . .
Also, within a few weeks of having the furniture, the arm on the recliner broke (wood cracked). This time, they came out to fix it (I demanded it, having paid for both delivery and warranty, I wasn't going to deal with taking it in). But their idea of fixing it was taking the arm off of the floor model and replacing mine with it. So I have two floor model parts, but paid for new furniture.
But wait, there's more! Last week, the wood from the recliner arm cracked again! In addition to that, there is a rip in the underpart of the sofa, and a little stuffing was hanging out.
We bought a sofa and recliner (Enterprise collection). It is crappy, cheaply-made-in-China furniture. Except it wasn't that cheap in price. It's a purchase I've truly regretted, and we've only had the furniture for 5 months. Prior to this set, we had a sofa and chair and a half from Slumberland that we had for 8 years and was still in super shape when we got rid of it (we just redid the living room and wanted something different).
Bottom line: I will NEVER shop at Furniture Row again. They are the Walmart of furniture businesses.